Senior CX / UX Researcher

What impact do you have?

• Plan, organize and conduct diverse qualitative and quantitative studies (e.g.surveys, in store studies, qualitative interviews, usability tests, card sorts etc.) You will be responsible for strategic research as well as more tactical research.
• Be an advocate of our customers. Identify user problems and customer needs and communicate them to the team.
• Maintain and improve our insights repository, the place where we store all the knowledge that we have about our users.
• You are responsible for our regular customer satisfaction surveys and other KPIs.
• You will educate your peers about the topic of user research, support and supervise them with their own studies.
• You are fluent in a mixed-methods approach and know how to deal with data.
• Collaborate as a sparring partner with Designers, product managers, engineers and other disciplines.
  
  

What do you offer?

• Education: Completed degree (university / university of applied science / higher technical college)
• Experience: at least 4 years of experience in the field of User Experience and/or Customer Experience Research, Innovation- and Product Development or similar
• Confident in choosing and applying qualitative and quantitative research methods.
  
  
• Special interest and skills in the area of quantiative research (e.g. surveys, statistical analysis etc.)
  
  
• A positive mindset and excellent communication skills.
  
  
• The ability to handle ambiguity and complexity.
  
  
• The fundamental belief that we are better together.
  
  
• Not afraid of being challenged or challenge others.
  
  
• Experience in working in inhouse teams.
  
  
• English (C1)
• Swiss German (B2)
• French (ADVANTAGEOUS)

What do we offer you?

• Central working location: Offices close to the train station, in the center of Zurich
• Mobile flexible working model: Work at home or in different locations with flexible schedule based on your position
• Maternity/paternity leave: 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%
• Mobility: Participation in the costs of purchasing a public transport pass
• Mobile phone subscription: Cell phone subscription at attractive rates
• Cumulus points: Benefit from additional Cumulus points
• Catering: A company restaurant is available for employees to eat at preferential rates
• Employee offers: Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etc
• Holidays: We care about work-life balance and offer a day off on your birthday to enjoy it
• Individual continuing training: We value your development and participate in your growth and offer a budget for it
• Sports and fitness offers: We value your health and offer CHF 250.- per year when taking out a sports subscription
• Informal culture: We stand for respectful cooperation on the same level
• Personal responsibility & freedom: We value direct communication and involve our employees in the decision-making process
• Additional holidays: We encourage a good work-life balance with the possibility to purchase 2 weeks of holidays per calendar year or take unpaid leave for a longer time

Contact
Mr. Alessio Scorrano
Talent Acquisition Manager

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Contact
Mr. Alessio Scorrano
Talent Acquisition Manager