Business Analyst

Le Comité international de la Croix-Rouge (CICR) — Genève
07 MaySpecialist100%

Business Analyst

Business Analyst

Requisition ID:  17273 Region:  Europe (HQ) Contract type:  Open-ended contract

What we do


The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position


The Business Analyst is responsible for capturing business needs, translating the needs into requirements & functional specifications and ensuring they are addressed by ICT services and solutions. This position is also responsible for anticipating and understanding changes and the impact they will have on the organization. The Business Analyst will work on small to medium sized projects impacting one macro business process and one business division.

Main duties and responsibilities part 1


Domain subject-matter expert:

  • Gain an in-depth understanding of ICRC business processes, data models and supporting ICT architecture;

  • Be capable of proactively proposing improvements to the supporting Information Systems as well as suggesting process improvements through business process analysis;

  • Propose alternative technical and business solutions including the IT architecture solution inputs to the end to end processes;

  • Maintain a business knowledge base through process documentation, securing ICT business knowledge;

  • Work closely with the Enterprise Architecture team, contributing to the overall EA strategy and documentation.


Business Analysis:

  • Work with the business stakeholders to challenge and define the scope of the project via business process analysis using appropriate elicitation and user documentation to ensure full Business and ICT understanding;

  • Document and manage functional and non-functional requirements, by running brainstorming sessions, interviews, workshops and other requirements gathering techniques as appropriate;

  • Translate the requirements into detailed specifications in the form of user stories and acceptance criteria;

  • Analyse, re-use or update data concepts;

  • Build and manage traceability matrixes that allow all requirements to be traced from business demand through to testing, defect management and delivery;

  • Ensure change requests are identified, detailed and included in the project management process;

  • Review and contribute to solution design and user support documentation;

  • Working with agile/scrum methodologies and acting if necessary as a Product Owner (Proxy).

Main duties and responsibilities part 2


Functional Testing:

  • Contribute to the definition of the overall testing strategy;

  • Document functional test cases;

  • Execute functional tests;

  • Perform defect management, liaising with development teams and suppliers; 

  • Facilitate business acceptance and solution validation through UAT with the Business teams.


Training and deployment (in line with the Change Management Strategy):

  • Support the handover and training of both ICT and Business users (Operations handover);

  • Train the Deployment team on an advanced usage and configuration of the solution and support the Deployment team in the industrialization of the deployments.




  • Direct line manager: Project Support Manager;

  • Business Analyst team in the scope of BA practice and knowledge sharing;

  • ICT Project Manager in the scope of projects;

  • Solution and Technical Architects in the scope of projects;

  • ICT Field team in the scope of projects;

  • Enterprise Architecture team in the scope of EA methodology and projects.



  • Business Project Managers;

  • Domain Experts/ Process Owners / Functional Advisors.



  • ICT suppliers and solution providers;

  • External development teams.

Education and experience required


  • Minimum 3 years experience in Business Analysis with experience in humanitarian organizations;

  • Proven capacity to work in an international environment (English speaking teams) and multi-location teams;

  • Good general knowledge of the IT world and technologies;

  • Good experience in Agile methodologies;

  • TFS experience an asset;

  • Business analysis certification (e.g. CCBA, CBAP) or other suitable professional certification is desirable.

Desired profile and skills


  • Excellent oral and written communication skills in English (French a nice to have);

  • Capacity to quickly understand multiple new concepts in parallel and identify impacts on the existing Information System;

  • Proactive and results-oriented; strong ability to prioritize;

  • Excellent communication and listening skills in order to capture the information required;

  • Strong analytical and organizational skills; thorough and precise;

  • Adept at collecting, synthesizing, interpreting, and summarizing data;

  • Ability to work autonomously, while also being a good team player and accustomed to inspiring change forward;

  • Ability to translate complex questions into practical strategies and to present information in a clear and concise manner;

  • Sense of initiative and ability to critically examine issues and find constructive solutions;

  • Excellent presentation skills.

Additional information


  • Location: Geneva

  • Type of contract: Open-ended contract

  • Grade: B3

  • Activity rate: 100%

  • Estimated start date: ASAP

  • Application deadline: Sunday, the 6th of June 2021


In line with the 2019-2022 ICRC Institutional Strategy to reach the goal of gender parity (50:50) among its managers by 2022 (and beyond); qualified female candidates are strongly encouraged to apply.


The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.