Quality & Service Management Engineer (80-100%)




Key information

  • Publication date:

    19 February 2024
  • Workload:

  • Contract type:

    Unlimited employment
  • Language:

    German (Intermediate), French (Intermediate), English (Fluent)
  • Place of work:

    Wangen-bei-Dübendorf or Wangen b.

Skyguide provides air navigation services in Switzerland and parts of neighbouring countries. With around 1500 employees from more than 30 nations, we are pursuing an ambitious innovation strategy that is based on a strong safety and learning culture. We are guided by four values: "We team up to succeed", "We drive innovation", "We own what we do" and, finally, "We create great customer value".
Are you interested in finding out more? We want you to join us as a/an ...

Your Responsibilities:


Are you a passionate, experienced, and meticulous Quality Management Engineer with a strong back-ground in IT Service Management and Digital Documentation, ideally with knowledge of the Communication, Navigation & Surveillance domains?

Are you willing to play a key role in fostering a culture of continuous improvement, compliance, and excellence within the organization, particularly in the areas of Run and Change?

If so, we invite you to join our team at Skyguide, a leading air navigation service provider, as we embark on an exciting journey of transformation.


  • Develop and implement quality, safety and compliance best practices in the CNS area including data queries, dashboard, and reporting
  • Support CNS change managers to meet the highest quality standards
  • Participate to the IT service management program, which aims at defining and deploying T-wide ITIL processes and facilitate their implementation into CNS teams
  • Actively participate to the improvement of the asset data modelling, governance, while ensuring their reliability
  • Drive the digitalization of documentation, including document structure, while fostering a culture of digital documentation to enhance accessibility and collaboration
Your profile:
  • Bachelor's or master's degree in IT, Computer Science, Engineering, or equivalent
  • At least 3 years of proven experience in Quality Management, Requirement Engineering, and Digital Documentation
  • Experience with IT Service Management, and regulation & compliance management, ideally in the field of CNS or avionic
  • Knowledge of working with relational databases, in modelling data, and in designing and implementing reporting capabilities
  • Familiarity with international regulations & standards related to aviation or similar, and project management, are big plus
  • Disciplined, conscientious with service-oriented attitude, proven abilities to take initiative and ready for action.
  • French or German mother tongue, excellent oral and written communication in English (level C1)



Place of work: Geneva or Wangen b. Dübendorf
When: per agreement
Workload: 80 -100%


  • skyguide