We are seeking proactive support (from July to September) to assist in the radical rework of the Group IT knowledge base for end users, as part of a significant effort to improve the selfservice experience of end users (employees of TX Group). The role will write and edit IT Support knowledge articles, optimized for ease of understandability by non-IT users and for feeding into the knowledge base of a company-specific GenAI chatbot. This role offers an opportunity to gain insights into various IT topics and to contribute to enhancing user experience through state-of-the-art AI-driven knowledge management.

What you can expect:

• Analyze articles and documentation from an end-user perspective to ensure relevance and clarity.

• Develop an in-depth understanding and insights across a broad spectrum of IT topics and disciplines from an end-user perspective.

• Gain insights into AI requirements for knowledge management and integration with the Chatbot.

• Collaborate with IT teams to refine and optimize knowledge resources for user accessibility and understanding.

• Analyze and restructure IT knowledge content to align with the requirements of an Open AI Chatbot platform.

• Enable the basis for an improved IT service provision

We are looking for:

• Student in Information Management, Computer Science, Data Science, Business or related field.

• Strong knowledge in user perspective in IT maybe also based on professional experience

• Strong analytical skills with the ability to interpret complex information and transform it into structured knowledge content.

• Excellent communication and collaboration skills to effectively interact with diverse stakeholders

• Fluency in English and French required. German is an asset.

Benefits:

• Five weeks vacation with option for seven weeks and vacation purchase
• Flexible working models and mobile office options
• Paid day off on birthday
• A market-, performance- and success-oriented compensation package
• Numerous discounts e.g. cell phone subscription, digital TV, bicycle rental, car purchase
• Wide range of free health promotion services (social counseling, health coach app, flu vaccination, various trainings)
• Possibility for unpaid vacation up to max. six months
• Additional half days off before certain holidays
• Referral program: Up to CHF 2'000
• Wide training and development offering (leadership, mentoring, development programs, language courses, Sales Academy, self-competence, methodological competence, project management, change management and much more)
• Free digital subscriptions and discounted print offers