Published: 06 June 2024
Baden
80% – 100%
Unlimited employment
ABB Schweiz AG
Job ads found online
12
Local Divison Manager
This role will be responsible for implementing the service strategy and driving service growth at the local unit level. This role involves leading the service organization, managing P&L, and optimizing the utilization of service resources to achieve performance targets.This role reports directly to the local division manager and is an integral part of the management team.The work model for the role is: #hybridYou will be mainly accountable for:• Ensure compliance with group HSE directives and implement regulations within the area of responsibility. Assess risks and implement safety plans to ensure the safety of personnel and equipment. Demonstrate personal commitment to HSE through consistent sustainability observation tours.• Manage teams of field service engineers and technicians. Provide guidance, motivation, and development opportunities for direct and indirect subordinates. Work to improve service availability and quality, offering coaching and career development planning.• Develop, implement, and review field service operations strategy based on the global service business strategy.• Ensure customer focus and deliver superior customer service experience in field service activities. Drive continuous improvement of field service quality and customer retention.• Drive performance of field service activities by monitoring KPIs and implementing corrective actions. Ensure effective planning and allocation of resources according to standard processes and safety guidelines.• Foster a culture of continuous improvement to achieve service excellence in the designated area. Implement improvements and innovations to enhance service delivery.
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