Conversational Research & Design Specialist

305 King St W

Suite 1100

Kitchener, ON N2G 1B9

Canada

Conversational Research & Design Specialist Description

ABOUT THE ROLE

As a Conversational Research and Design Specialist, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various platforms, including chatbots, virtual assistants and voice interfaces. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural and enjoyable experience. The role requires a mix of remote and on-site work in a hybrid model.

Responsibilities

• Develop and refine conversational flows and scripts for chatbots, virtual assistants and other conversational interfaces to ensure they are intuitive, engaging and effective
• Conduct user research and gather feedback to understand user needs, preferences and pain points. Use these insights to inform and improve conversational design
• Work closely with product managers, UX designers, developers and other stakeholders to align conversational designs with overall product goals and user experience strategies
• Write clear, concise, and natural-sounding dialogue for various conversational scenarios, ensuring consistency in tone and voice
• Maintaining clean, modular, readable conversation design documentation for our products that’s able to scale
• Create prototypes of conversational interactions and conduct usability testing to gather feedback and iterate on designs
• Analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows
• Keep up-to-date with the latest trends and best practices in conversational design, AI and user experience
• Evangelizing the importance of conversation design within the organization

Requirements

• Proven experience in conversational design, UX writing or a related field. Experience with AI-driven chatbots or virtual assistants is a plus
• Strong understanding of natural language processing (NLP) and machine learning concepts
• Proficiency in design tools such as Sketch, Figma or similar
• Ability to create engaging and natural conversational experiences that delight users
• Strong analytical skills to interpret data and make informed design decisions
• Excellent written and verbal communication skills, with the ability to articulate design concepts and rationale clearly
• Experience with LLMs, prompt engineering is nice to have
• Fluent English skills are a must, German language skills are significant advantage

Our Benefits Include

• EPAM Employee Stock Purchase Plan (ESPP)
• Enhanced parental leave
• Extended pension plan
• Daily sickness allowance insurance
• Employee assistance program
• Referral program
• Hybrid working opportunities
• Global business travel medical and accident insurance
• Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications, well-being programs, LinkedIn Learning Solutions and much more
• EPAM Switzerland was named a Top Company 2022, 2023 & 2024 by Kununu for its people centric culture built on life-long learning
• Certain benefits and perks may be subject to eligibility requirements

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• Please note that any offers will be subject to appropriate background checks
• We do not accept CVs from recruiting or staffing agencies
• For this position, we are able to consider applications from the following:
• Swiss nationals
• EU/EFTA nationals
• Third-country nationals based in Switzerland with an appropriate work permit
• Displaced people from Ukraine who are currently in Switzerland and hold, or have already applied for, S permits