Advisory Hardware Engineer

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Description and Requirements

We are hiring a Customer Engineer with debugging skills to work in Lenovo's Cloud Service Provider (CSP) group.

CSP is a fast-paced, customer-centric organization that adapts to changing market demands to meet customer needs. We are looking for an individual with general knowledge of Intel & AMD-based CPU servers to troubleshoot & resolve technical issues for rack-mounted servers or storage products. This is a customer facing role both remotely and onsite.

We are the only company with true end-to-end capabilities for even the most unique solution. Our CSP solutions are designed, built, and deployed around the world, all in-house.

This European CSP position would be a new but key strategic member of Lenovo's CSP Quality team, supporting and working with cutting-edge companies and technologies to implement and deliver customized services to our clients.

Responsibilities include:

• Work independently on customer issues, either in the lab or at client locations.
• Travel will occasionally be required as needed.
• Perform problem determination/problem source isolation (PD/PSI) for CSP clients.
• Identify and help implement potential solutions.
• Work with Lenovo engineering & development teams to develop solutions for client issues.
• Report systemic issues that could impact other clients. Work independently and with engineering and development teams to develop long-term solutions.
• Maintain focus on creating the most cost-effective solutions to technical issues.
• Manage and track technical issues.
• Highlight potential risks and critical defects and report status to the team & management.

Requirements:

• Bachelor's degree in Mechanical, Electrical, Software, or Industrial Engineering, or related field or
• Proven practical experience in engineering hardware, with a focus on customer interaction and support.
• Excellent communication skills, including proficiency in English, to effectively liaise with customers primarily located in Europe.
• Ability to build and maintain strong customer relationships, including regular communication, problem-solving assistance, and gathering necessary information for advisory purposes.
• Familiarity with server, storage, or other hardware components is considered a plus.
• Annual salary review and bonus pay-out based on performance evaluation
• Private medical insurance (covered 100% for employees)
• Additional vacation days per year according to the total years of services
• Additional paid leave time for all employees for the Public Holidays that are on weekend days
• Additional paid leave time for employees who have children
• International team, skills development
• Hybrid working model, flexible schedule