TestingTime.com – The world’s first online test user recruitment service.

TestingTime supports User researchers, UX/UI specialists and market researchers from well-known companies such as Zalando, UBS, Kleinanzeigen, Trivago, Salomon and AXA by making test user recruiting easy, fast, and hassle-free. 

Do you love supporting our customers recruitment projects from A-Z? We’d like to have you in our team as our new Customer Operations Specialist! You will be a key member of TestingTime’s team and be responsible for the daily delivery of the best matching test users.

Your responsibilities in details:

• You independently handle customer support queries via calls and emails, acting as the first point of contact
• Troubleshooting in case of late cancellations, non-attendance of the participants and other issues
• Collaborating cross-functionally with Key Account Managers, Product Managers and Marketing
• Handling customer and user requests via ticketing systems

This job is for you if you have…

• a background and experience in customer service or a similar office job
• a positive, enthusiastic and going the extra mile when needed to fit in our company’s culture
• excellent written and verbal communication skills in German and English
• a passion to deliver a first class customer service with a proactive, flexible and structured approach
• the capability to handle difficult customers or situations by offering solutions
• the ability to work under pressure in peak times and to meet demanding recruitment deadlines
• the ability to prioritize different urgent tasks at the same time
• an adaptive capacity to new systems, processes and tasks

It would be outstanding, but optional if you have…

• French language skills on top of German and English 
• experience in project / partnership management
• knowledge of the service hub from Hubspot and/or the Zendesk ticketing system

Benefits:

• Extensive training in the first few months to give you insights in the user research and UX world and our unique test user recruitment service
• After your first successful year, you get a considerable yearly budget for further education, coaching and training
• Fully remote job if you are not based in Zurich. If based in Zurich, we ask you to come to a modern office twice per week
• Generous vacation contingent and additional loyalty days