Service Advisor (m/f/d) 80-100%

About the job

We move and inspire people. Simply. Sustainably. Ahead.

#0380TogetherWeDrive – Because "we" makes the difference.

At AMAG Retail in Buchrain, we combine the fascination for modern mobility with something no technology can replace: real people and a strong sense of community. We know each other, support each other, and pull together. Here you can contribute your strengths, develop yourself further, and be part of something that feels really good.

Service Advisor (m/f/d) 80-100%

How we inspire you

• Life long learning: We contribute to your further education – boost your career!
• Special conditions for petrol and electricity: Refuel cheaper and charge your electric vehicle at attractive rates from 28 Rp./kWh so there’s more left in your wallet for the nice things in life
• Get more out of it – also privately: Benefit from exclusive insurance advantages and attractive conditions for numerous areas of life – from mobility to health to travel
• Your everyday plus: Secure cool deals and exclusive discounts in the AMAG Shop as well as with numerous partners – from fashion and tech to fitness and holidays and many more offers
• ZIF: Additional individual days off – buy extra holiday days and treat yourself to a well-deserved longer break
• Special conditions for vehicle purchase and service: For you and your family – because we know how important mobility is
• No parking search to your destination: Free employee parking spaces for a relaxed commute – just arrive and get started
• Travel with discounts: Worldwide cheaper travel with Europcar

What you can achieve with us

• Customer lover: You personally look after and advise our customers, coordinate appointments as well as the pick-up and delivery service, and ensure a convincing service experience
• Service all-rounder: You manage the entire service process – from order acceptance through documentation to billing. Administrative tasks, orders, and invoice adjustments also belong to this
• Warranty expert: You take care of warranty and goodwill cases, reimbursements, parts returns, as well as the handling of recalls and field actions
• Team player: You work closely with the various operational areas, communicate openly, and contribute with your positive attitude to respectful and constructive collaboration
• Quality checker: You handle complaints, optimise service processes, implement quality measures, and ensure compliance as well as adherence to safety regulations. You also use systems such as eParts and wheel hotel and participate in brand activities

What you bring with you

• Professional training and commercial expertise: You have automotive technical training, such as automotive specialist EFZ or automotive mechatronics technician EFZ, and have good commercial knowledge as well as, ideally, several years of professional experience as a service advisor
• Electromobility expert: You have experience in e-mobility and a good understanding of high-voltage technology
• Service professional: You are outgoing, enjoy approaching people, and impress with your advisory competence and persuasiveness.
• Mindset master: You are resilient, handle stress positively, and always maintain a positive mindset. Your customer-oriented manner, expertise, and enthusiasm for the automotive industry make the perfect mix.
• IT expert: You have an affinity for digital processes, virtual customer communication, and the use of AI tools
• Driving professional: Valid driving licence category B

Do you think we could be a good match?