Contract Manager

About the job

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Contract Manager

The Contact Manager acts as the primary interface between WinGD and customers for Long-Term Service Agreements (LTSAs). The role ensures smooth communication, coordination, and execution of service commitments, focusing on customer satisfaction and operational excellence.

Key Responsibilities

• Serve as the main point of contact for LTSA customers, ensuring timely updates on service execution, spare parts delivery, and maintenance schedules.
• Oversee end-to-end delivery of maintenance services, including tools, spare parts, and workshop logistics. Ensure compliance with QHSE standards and adapt to changes in scope or timing.
• Support LTSA lifecycle from proposal preparation and negotiation to execution and renewal. Ensure technical and commercial alignment with customer requirements.
• Work closely with Sales, Field Service, Supply Chain, and Technical Experts to resolve issues promptly and deliver seamless service.
• Track service KPIs, manage invoicing input, and provide regular status reports to customers and internal stakeholders.
• Identify opportunities to enhance service offerings and upsell additional solutions based on customer needs and market insights.

Your Profile

• Degree in Engineering, Logistics, or a related technical/commercial field
• 7–10 years of experience in the merchant marine industry across service operations, business development, and customer support
• Strong technical and commercial acumen, with proven experience in 2-stroke engine service models, LTSA management, customer engagement, and global cross-functional collaboration
• Strong communication and relationship building skills
• Working experience in SAP S/4HANA, CRM tools (e.g., ShareCRM), and Microsoft Office
• Self-driven, hands-on, and structured, with a proactive mindset and readiness to adapt to changing priorities
• Team-oriented and aligned with WinGD’s values of innovation, customer focus, and sustainable progress
• Fluent in English and Greek; any additional languages are an asset
• Willingness to travel internationally.

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities