IT CRM Application Support Specialist

IT CRM Application Support Specialist

Job Description

General Info

• Department: IT Run the bank
• Work time Percentage: 100%
• Location: Geneva

EFG International is a global private banking group, offering private banking and asset management services. We serve clients in over 40 locations worldwide. EFG International offers a stimulating and dynamic work environment and strives to be an employer of choice.

EFG is committed to providing an equitable and inclusive working environment that is founded on the principle of mutual respect. Joining our team means experiencing a supportive environment, where your contributions are valued and recognised. We strongly believe that the diversity of our teams gives us a competitive advantage by fostering better decision-making and greater innovation.

Our Purpose and Mission

Empowering entrepreneurial minds to create value – today and for the future.

We are a private bank, offering personalised solutions on a global scale to private and institutional clients. Our sustainable success is based on our talents and on how we partner with our clients and communities to create lasting value.Job Description

We are seeking a proactive and detail-oriented IT Application Support Specialist to join our team, with a focus on supporting our CRM (Customer Relationship Management) system. The ideal candidate will be responsible for providing technical and functional support to end-users, ensuring the CRM system runs smoothly, and assisting in troubleshooting and resolving system issues. You will work closely with cross-functional teams including sales, marketing, customer service, and external vendors to ensure optimal CRM usage.

Key Responsibilities

• Provide 1st and 2nd level support for the CRM application (Banker’s Front).
• Monitor system performance and user-reported issues, ensuring timely resolution and minimal disruption to business operations.
• Analyze and troubleshoot technical issues, escalating complex cases to internal or external teams when necessary.
• Maintain CRM user accounts, permissions, roles, and configurations.
• Assist with system upgrades, patches, and new feature implementations.
• Develop and maintain documentation for CRM processes, procedures, and training materials.
• Support data integrity initiatives, including data cleansing, de-duplication, and validation.
• Perform routine data exports, reports, and dashboards as needed by various departments.
• Ensure compliance with internal IT policies and data protection regulations.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in application support, preferably in CRM environments.
• Good knowledge of relational databases and SQL queries.
• Familiarity with ITIL or service management frameworks is an asset.
• Strong problem-solving and analytical skills.
• Excellent communication skills in English (both written and verbal).
• Ability to work independently and as part of a team in a dynamic environment.

Preferred Skills

• Experience with CRM customization and configuration.
• Basic scripting or automation experience (e.g., PowerShell, Batch).
• Knowledge of Windows Server and IIS Administration
• Accountability: Taking ownership for tasks and challenges, as well as seeking continuous improvement
• Hands-on: Being proactive to rapidly deliver high-quality results
• Passionate: Being committed and striving for excellence
• Solution-driven: Focusing on client outcomes and treating clients fairly with a risk-aware mindset
• Partnership-oriented: Promoting collaboration and teamwork. Working together with an entrepreneurial spirit.
• Please ensure to attach a cover letter to your CV when filling the application.
• Should you wish to apply for this position use this link to apply.