Customer Advisor DE/FR
BRACK.CH AG
Mägenwil
Key information
- Publication date:15 August 2025
- Workload:100%
- Place of work:Mägenwil
Job summary
Join Brack.Alltron and shape the future of retail with us! Enjoy a supportive work environment with great benefits.
Tasks
- Provide tailored professional consulting to our customers via email, phone, and chat.
- Safely process customer orders and inquiries across multiple channels.
- Offer information about product pricing, availability, and our e-shop.
Skills
- Completed training in retail or a related field is required.
- Strong customer focus with excellent communication skills.
- Team-oriented with a high level of service readiness.
Is this helpful?
What to expect
- After training in the area of software and licenses, you will take responsibility for providing our customers with service-oriented, professional, and tailored expert advice in this product group. This is done via email, phone, and chat
- Processing customer orders and inquiries via email, phone, and chat is done securely, with flawless handling also being your responsibility
- You provide information about prices and availability of products as well as about our e-shop
- You maintain close cooperation with internal interfaces (customer service, purchasing, accounting, etc.)
- You have an understanding of market offers and the ability to offer customers attractive alternatives from our range
- Helpful team colleagues and a supervisor who is always there for you and also lets you work independently
What you bring
- You have acquired your sales skills through completed training in retail or a similar field
- Your pronounced customer and solution orientation stands out, as well as your ability to accurately capture and successfully implement customer needs. You benefit from your high empathy and communication skills
- You are characterized by a strong team spirit and high service orientation
- You demonstrate good manners and value a neat appearance
- You must have excellent German skills as well as very good French skills
- Your environment knows and appreciates you as a goal-oriented, reliable, and resilient personality
Benefits
Are you interested or do you have further questions?
Eveline Icobas is happy to assist you with any questions.
About us
"Together we shape the trade of tomorrow" Brack.Alltron employs around 1300 people and generates over one billion in sales. The company exists because one person had the courage to find new ways and take them. Our success story shows that something great is created by each individual together, and we love our uniqueness. We set ambitious goals, and it is very important to us that we act responsibly, support and challenge each other, and enjoy what we do every day.
Our hiring process
- You create your profile in our career portal and apply directly online for the advertised position.
- You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
- While you show us your patience, we take personal time to review your application and define the next steps.
- If your documents convince us, we get to know each other via live video call or in a personal interview.
- The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
- YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.
