Customer Companion (m/f/d) 60 - 100%
Matterhorn Gotthard Verkehrs AG
Andermatt
Key information
- Publication date:12 August 2025
- Workload:60 – 100%
- Contract type:Unlimited employment
- Place of work:Andermatt
Job summary
Join the BVZ Holding, home to Matterhorn Gotthard Bahn and Glacier Express. Enjoy a dynamic work environment with passionate colleagues!
Tasks
- Support and advise national and international customers in our trains.
- Act as a travel companion and host for Glacier Express guests.
- Ensure high travel comfort while handling commercial tasks on board.
Skills
- Completed training in services, sales, tourism or gastronomy required.
- Strong customer orientation and enjoyment in personal guest contact.
- Good language skills in English; French is a plus.
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Your Drive
The heart of BVZ Holding consists of the railway company Matterhorn Gotthard Bahn and the international top brands Gornergrat Bahn and Glacier Express. Passionate and qualified employees form the foundation of our success. Around 700 employees engage daily to provide our guests with a first-class experience. We live diversity and have one thing in common:Emotions are our drive. What is your drive?
For our location in Disentis and Andermatt, we are looking for a flexible and motivated personality for the role of Customer Companion. The training starts on November 1, 2025.
Your Area of Responsibility
- You advise and support our national and international customers on the regional trains across the entire network of Matterhorn Gotthard Bahn between Zermatt and Disentis
- You are a travel companion, host, and central contact person for our demanding customers on the premium product “Glacier Express”
- You take on operational and commercial tasks during train accompaniment and ensure a high travel comfort for our guests
- You actively advise and sell attractive additional offers on the trains of Matterhorn Gotthard Bahn
- On the train, you ensure with your excellent customer service that our guests enjoy traveling by train and do so often
Your Profile
- Completed basic training in the service sector / sales / tourism or gastronomy
- You have a pronounced customer orientation and appreciate direct and personal contact with our guests
- Good foreign language skills in English, additional language skills (especially French) are an advantage
- You see irregular working hours and weekend shifts as an opportunity for flexible leisure planning
- Comprehensive internal training with full pay, making it ideal for career changers
Your Benefits
- Family-oriented corporate culture
- Diverse and interesting activities
- Irregular working hours as an opportunity for flexible leisure planning
- GA and other attractive benefits for you and your entire family
