Customer Service/Backoffice Employee 40-80% (m/f/d)

07 March 2026
40 – 80%
Bern

Job summary

Join Manor in Bern as a part-time Customer Service/Backoffice employee! Great opportunity to enhance your skills in a dynamic environment.

Tasks

Handle customer inquiries and complaints, providing swift solutions.
Ensure comprehensive advice in both offline and online service areas.
Assist with e-shop orders and act as a point of contact for returns.

Skills

Ideally, you have retail or commercial training and customer service experience.
Strong communication skills and ability to manage high customer volume.
Good IT skills and fluent in German, with knowledge of another language.

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About the job

Bern | Part-time 40-80% | permanent | 01.04.2026 |

Customer Service/Backoffice Employee 40-80% (m/f/d)

Every visit is something special – and that is exactly what our service is based on. With team spirit, agility, and genuine customer proximity, we shape Manor as the No. 1 department store for everyday life, both in our stores and online. You love a dynamic environment and want to contribute your strengths? Then help us shape the shopping experience of tomorrow!

To strengthen our sales team, we are looking for a motivated and committed Customer Service/Backoffice Employee 40-80% (m/f/d) at the Bern location, permanent, starting 01.04.2026.

Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or a commercial field.
- You have experience in a comparable position, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt collection and criminal record extract.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 23 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.