Complaint Management Specialist
Ringele AG
Pratteln
Key information
- Publication date:22 September 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Pratteln
Job summary
Join Ringele as a Complaint Management Specialist, a leader in metal solutions. Be part of a dynamic team focused on customer satisfaction and quality.
Tasks
- Coordinate and handle technical complaints and customer inquiries.
- Support KAMs in error analysis, corrective actions, and internal discussions.
- Conduct and follow up on deviation analyses for quality assurance.
Skills
- Technical or commercial education with technical affinity required.
- Experience in quality assurance or technical customer service is a plus.
- Strong customer orientation with excellent communication skills.
Is this helpful?
Faster to market - with sheet metal solutions from Ringele. We maintain this philosophy with solid competencies - your competencies!
Our depth of production allows us to respond flexibly to customer needs and keep the "Time to Market" as short as possible. Lean Production and Lean Office are consistently and thoroughly implemented. Our customer portfolio includes internationally renowned companies. Make a difference with us as
Our depth of production allows us to respond flexibly to customer needs and keep the "Time to Market" as short as possible. Lean Production and Lean Office are consistently and thoroughly implemented. Our customer portfolio includes internationally renowned companies. Make a difference with us as
Complaint Management Specialist
Your area of responsibility
- Coordination and processing of technical complaints and customer claims
- Support of KAMs in error analyses, corrective actions, and internal clarifications
- Execution and follow-up of deviation analyses
- Collaboration with quality assurance in root cause analyses and documentation
- Communication with internal and external customers regarding complaints, interim solutions, and status feedback
- Administrative handling of damage and error cases including appointment and document management
- Participation in improvement and optimization projects (e.g., during the ramp-up phase of new products)
- Project coordination for internal corrective issues
- Ensuring continuous and seamless processing of complaints
- Calculation of simple and standard components / assemblies
- Recording and confirming customer orders
Your profile
Professional & Technical Competencies
- Completed technical basic training or commercial training with technical affinity or further education in the technical / quality-related field (e.g., quality specialist, HF technology, technical salesman)
- Experience in quality assurance, complaint processing, or technical customer service is an advantage
- Good knowledge of handling technical drawings, test protocols, and standards is an advantage
- ERP knowledge is an advantage, good Office applications
- Knowledge in project management (e.g., coordination, implementation, documentation)
- Experience with lean management, process optimization, or production control is desirable
- High administrative affinity, French and English skills are an advantage
Social & Personal Competencies
- Very high customer orientation and solution-oriented thinking
- Reliable, independent, structured, and precise way of working
- High quality awareness and personal responsibility
- Teamwork, reliability, and commitment
- Good communication and consulting skills
- Empathy, customer orientation, and professional appearance
- Ability to explain technical topics clearly
What the company offers
- Varied and responsible tasks in an innovative environment
- Dynamic, industrial work environment with short decision-making paths
- Collaboration with a motivated, collegial team
- Good transport accessibility by public transport or car
- Parking spaces and restaurant on site and in the vicinity of the company
- Industry-standard salaries and social benefits
- Regular employee events and activities
We look forward to receiving your complete and meaningful application documents.
Candidate dossiers from personnel agencies will only be reviewed if they are complete and necessarily submitted with salary information and terms and conditions via our online platform.
Candidate dossiers from personnel agencies will only be reviewed if they are complete and necessarily submitted with salary information and terms and conditions via our online platform.
