Reservation & Guest Service Agent 100% (m/f/d)

New York

Key information

Publication date:20 March 2024
Workload:100%
Contract type:Unlimited employment
Place of work:New York

Job summary

The Bürgenstock Resort Lake Lucerne, an iconic Swiss hotel, has been enchanting guests since 1873. Join us for a unique opportunity to work in a stunning environment with exceptional hospitality.

Tasks

Manage reservations through phone, email, and systems.
Provide excellent guest service and handle inquiries efficiently.
Assist with the sale of hotel vouchers and manage correspondence.

Skills

Completed administrative training, tourism experience preferred.
Fluent in German, English, and preferably French.
Ability to work under pressure, flexible, and efficient.

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An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and moves people today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel Health & Wellbeing (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2024. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a

Reservation & Guest Service Agent 100%

(m/f/d)

You are primarily responsible for

accepting and booking reservations made by phone, in writing, or by email
retrieving and processing reservations via various reservation systems
active sales and advising guests by phone
participating in mystery calls and individual coaching afterwards
contact person for hotel guests via phone, accepting room service orders and spa inquiries
selling hotel vouchers
responsibility for guest correspondence
processing daily checklists and inquiries
actively handling and preventing guest complaints, with internal training available

You have completed vocational training in the administrative field. Ideally, you already have experience in tourism or hospitality. You speak German, English, and preferably also French fluently, both spoken and written. Shift and weekend work are a matter of course for you. You show high commitment, are very flexible and resilient, and work calmly, precisely, and efficiently even under time and work pressure.

You can expect a varied activity in a great team with many benefits, such as the staff house with a fitness studio, TV lounge, billiard room, and library. You receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports equipment, and insurance. You can attend group courses at attractive prices and obtain REKA checks from us at preferential conditions. Travel by public transport is financially supported by the company, and parking spaces are offered at attractive prices. As an employee, you get access to the Beekeeper employee app, benefit from interesting training opportunities and internal advancement possibilities, and much more.

If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), then seize this unique opportunity for a varied role with great potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2024

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»