Customer Success Employee

About the job

WE ARE LOOKING FOR

Customer Success Manager (80-100%)

Shape the future of Care & Education – as an all-rounder: support, consulting & sales

With us, you are more than a contact person – you are the driving force for our customers. You provide professional and technical advice, support with tariffs as well as role and rights adjustments, initiate new clients, and ensure that customer files are complete and well maintained.

You receive support requests, analyze concerns, find solutions, and coordinate with internal specialists if necessary. In addition, you maintain our knowledge database, actively contribute to the further development of our internal processes to work efficiently and customer-oriented, and support testing of new functions and developments by reviewing them from a user perspective and providing feedback.

You also actively participate in sales: you recognize customer needs, convincingly present our solutions, accompany offers until contract conclusion, and maintain existing customer relationships. Through targeted upselling, you help create added value for our customers and further establish our Care & Education solutions. Additionally, you support the planning and execution of events as well as marketing activities via newsletters and website.

We offer you real creative freedom, a dedicated team, and the opportunity to actively shape processes, customer enthusiasm, and our Care & Education world.

If you want to take responsibility, rethink childcare, and make a difference every day, then apply now – become part of our mission and actively shape the future of childcare!

We expect from you

• Completed commercial training or comparable professional experience.
• A strong technical understanding and the ability to quickly familiarize yourself with complex software applications.
• Confident handling of IT systems, especially good knowledge of MS Excel.
• Enjoyment of direct customer contact and a high level of service orientation.
• Fluent German skills (spoken and written) as well as fluent French skills.
• High personal responsibility, resilience, and strong communication skills.
• Independent, solution-oriented working style as well as a high level of commitment and motivation.
• Impeccable reputation

We offer

• An exciting IT environment with people who want to make a difference
• "No mainstream" - we think unconventionally and go our own ways
• Lots of creative freedom - no rigid structures, but room for your ideas and creativity
• High responsibility and plenty of room for initiative
• Flexible working hours (annual working time) and hybrid working models
• Targeted training opportunities to promote your development
• Attractive benefits – including a half-fare travelcard subscription financed by us
• Workplace close to the center
• In-house fitness studio and relaxation room
• Internal cafeteria with excellent catering from Felfel
• Free coffee

Do you have questions or need more information? Contact us: +41 31 378 24 24

Unfortunately, we cannot consider applications from recruitment agencies for this position.

WE LOOK FORWARD TO YOU Apply via form