Service Manager (Bilingual 60 - 100%)

You take responsibility for the support of our French- and German-speaking customers in the Scan & BPO Center while ensuring smooth production operations. With your sense for service quality, efficiency, and customer needs, you ensure that our services are delivered not only reliably but also profitably. You lead a dedicated team, develop processes further, and are the central contact person for technical and operational matters.

• Customer Support & Service Quality: You support our French- and German-speaking customers, ensure contract compliance, and conduct regular customer meetings.
• Team Leadership & Project Management: You lead one of our service teams both professionally and personally and manage internal projects.
• Service Optimization & Upselling: You identify potentials for improving and expanding our services and implement them together with the customer.
• Reporting: You regularly create status reports for our customers and are responsible for internal and external reporting regarding service quality and performance.
• Production Control: You ensure a stable, efficient, and error-free production operation in the Scan & BPO Center.
• Comprehensive Process Support: You ensure the end-to-end view of customer processes, check the feasibility of change requests, and are responsible for production-relevant documentation as well as testing.
• Cross-Team Collaboration: You act as the central interface to the internal support team and support the sales team during tenders.

• You are bilingual – you speak and write fluent German and French at a native level.
• You enjoy working independently and take great pleasure in customer support and leading a small team.
• A flexible, reliable, and team-oriented attitude is among your strengths.
• You have completed a commercial basic education or a degree in business administration, business informatics, or a comparable field.
• You have several years of professional experience in customer support and communication, ideally in the field of document management.
• You possess good technical understanding and an affinity for digital solutions.
• You are confident and experienced in using MS Office products (Outlook, Excel, Word, and PowerPoint).

•  Responsibility & Freedom: With us, you quickly take on responsibility and help shape the company with your ideas. Our communication is respectful and solution-oriented.
•  Perspective & Learning Culture: We regularly discuss your internal development and offer you diverse professional and personal training opportunities – individually and flexibly.
•  Central Work Locations: Our three offices are centrally located and close to public transport. In our office kitchens, all employees can help themselves to coffee, tea, and fruit. Large tables offer space for a shared breakfast or lunch.
•  Family Atmosphere: We work uncomplicatedly and cross-team together. We have flat hierarchies and short decision-making paths. We tackle new topics or complex tasks together.
•  Events & Fun: Whether at the big summer event, ski weekend, team events, or just at after-work drinks – we also have fun together outside of work.

Our application process is fast, personal, and uncomplicated: We review your application together with the specialist department. If your application fits our desired profile, we arrange a virtual interview with you. If we mutually convince each other, we invite you in the next step to a personal meeting in our office premises, where you will meet your future team members.

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