Head of Medical Secretariat Organization (100%)
Ente Ospedaliero Cantonale (EOC)
Lugano
Key information
- Publication date:28 October 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Lugano
Job summary
EOC is a multi-site hospital in Ticino with 1,000 beds, offering comprehensive healthcare. Join a supportive, innovative work environment focused on patient care.
Tasks
- Lead teams in Medical Secretariats and Medical Offices effectively.
- Drive organizational transformation and digital evolution initiatives.
- Foster collaboration and continuous improvement among staff members.
Skills
- University degree in economics or management and equivalent experience.
- Strong leadership, communication, and negotiation abilities required.
- Proficiency in Italian, English (B2), and another national language.
Is this helpful?
The EOC, the multi-site hospital of Ticino, is present with its institutes throughout the entire cantonal territory for a total of 1,000 beds. The organization effectively combines a local approach with an overall vision, guaranteeing the population a comprehensive and local hospital offer, regardless of where the services are required.
Thanks to the commitment and competence of over 6,500 collaborators and their attention to human relations, the EOC ensures quality healthcare by caring for over 41,000 inpatients annually and providing over 600,000 outpatient consultations.
To lead the organization of the Medical Secretariat and Outpatient Clinic teams of the Regional Hospital of Lugano, we are looking for a
Head of Medical Secretariat Organization (100%)
Profile:
The person we are looking for is a professional with solid experience in team leadership and process management. They know how to guide collaborators with leadership, sensitivity, and development skills, fostering a collaborative and interdisciplinary work environment.
They are oriented towards continuous improvement and innovation, with particular attention to organizational transformation and encouraging digital evolution within processes. They demonstrate excellent organizational, communication, and relational skills, combined with flexibility and a sense of responsibility.
Required qualifications:
- university education in economics, management, or equivalent qualification;
- proven experience in leading medium-large teams;
- established skills in process management/development and organizational transformation;
- solid experience in digitalization and innovation of information processes;
- strong communication, leadership, and negotiation skills;
- excellent knowledge of Italian, English (B2 level), and preferably at least one other national language;
- proficiency in main IT applications.
- training or advanced courses in leadership, communication, or process management;
- previous experience in healthcare or complex administrative environments;
- knowledge of hospital IT systems and applications.
Start date:
Complete applications including a cover letter, curriculum vitae, copies of study and work certificates must be submitted by November 30, 2025, only electronically via the EOC website ("Job Offers").
Applications sent by mail or email, as well as those that do not meet the required qualifications, will not be considered.
Further information can be requested from the Human Resources Service of the Regional Hospital of Lugano (risorseumane.lugano@eoc.ch).
