After Sales Coordinator (m/f)

About the job

DPD Switzerland is part of Geopost, which has the second largest international parcel delivery network in Europe. In Switzerland, DPD is one of the leading private express and parcel service providers, delivering around 25 million parcels annually with its team of 1,500 employees and drivers.
DPD takes responsibility for the environment, personally engages with customers, and convinces with bold solutions. Combined with a high level of reliability, DPD offers the best possible experience for senders and recipients.

After Sales Coordinator (m/f)

• A market-appropriate and fair remuneration
• Five weeks of holiday
• Home office work is encouraged and covered by a home office allowance
• Paid 15-minute breaks in the morning and afternoon
• Working in a dynamic environment with growth prospects
• An exciting role in a small team
• Very good social benefits
• Book of Benefits
• Promotion and career opportunities

• As the central contact person, you will look after our key accounts after contract conclusion and ensure a sustainable customer relationship.
• Together with our internal departments, you develop sustainable solutions and identify optimisation potentials early.
• You regularly analyse customer and performance metrics and derive targeted measures from them.
• You take responsibility for complaint and escalation management as well as professional communication with our customers.
• You accompany new customers during the implementation phase and ensure a successful project start.
• In close cooperation with Sales, Operations, and IT, you coordinate cross-departmental topics.
• Maintaining high data quality in the CRM and transparent documentation also fall within your area of responsibility.
• You independently advance your topics and successfully bring them to completion.

• Several years of professional experience in aftersales, customer service, customer operations, or key account management
• Enjoyment in actively developing customer relationships and creating sustainable solutions
• An independent, structured, and solution-oriented working style
• Strong communication and organisational skills as well as a confident manner
• High initiative and sense of responsibility
• Analytical thinking and confident handling of metrics and performance data
• Assertiveness and the ability to coordinate various stakeholders in a goal-oriented manner
• Very good German and English skills, both spoken and written, C2 to Proficiency level
• Good MS Office skills; experience with CRM systems is a plus

by arrangement

Mr Kim Fullin, HR Business Partner

• Free parking available
• (By public transport (S6 from Zurich main station to Buchs/Dällikon station, then 7 minutes on foot))