Senior Product Manager IT Operations

About the job

• Responsibility for the strategic development of the three IT Operations areas Workplace & Services, Infrastructure & Network, and Developer Platform
• Development and communication of a clear, understandable product vision for all three areas
• Building and managing a cross-departmental roadmap with a focus on measurable impact
• Joint discovery and development of initiatives with stakeholders and teams, from problem definition to actionable solution
• Structuring problems into clearly defined, actionable initiatives
• Prioritization of these initiatives based on business impact, risk, effort, and strategic relevance
• Use of KPIs and data to guide decisions and evaluate initiatives
• Close collaboration with three engineering team leads in a leader duo model
• Active stakeholder management between engineering, business, and internal users, including expectation management and clear prioritization of requirements
• Supporting teams in further developing their working methods towards clear, effective processes (e.g., based on Scrum, Kanban, or DevOps principles)
• Ensuring that the three teams focus on topics with the greatest added value and are not fragmented by unplanned requirements

• Completed studies in business informatics, computer science, data science, business administration, or a comparable qualification

• Several years of experience as a Senior Product Manager or in a comparable role
• Experience in responsibility for multiple teams or product areas, ideally in close collaboration with engineering leads
• Proven experience in prioritizing complex topics and building clear roadmaps
• Experience in discovery and structured development of initiatives together with stakeholders and engineering teams
• Experience working with agile methods such as Scrum or Kanban and a clear understanding of when which approaches are useful
• Experience with outcome-oriented product development as well as working with OKRs or comparable goal systems
• Experience in data-driven product management, including defining and using KPIs
• Ability to carefully balance business requirements, technical dependencies, and operational constraints
• Strong communication skills and excellent stakeholder management skills, even in challenging situations
• Ability to provide orientation, structure complexity, and make well-founded decisions

• A solid basic understanding of infrastructure topics (network, cloud, platforms) and their impact on stability, scalability, and operations
• Understanding of how modern software delivery works, e.g., based on continuous integration, continuous delivery, and DevOps principles
• Ideally also an understanding of modern workplace and end-user needs
• The ability to quickly familiarize yourself with new technical topics and ask well-founded questions
• Experience with common AI and LLM tools as well as a good understanding of effective prompting
• Enjoy working with engineering teams on an equal footing

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Rest: At least 5 weeks of vacation, with the additional possibility of vacation purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial participation in external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above mandatory – 100% continued salary payment as well as full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.