Customer Support 80-100% (m/f/x)
Lausanne
Key information
- Publication date:03 September 2025
- Workload:80 – 100%
- Place of work:Lausanne
Job summary
Vaudoise, a leading Swiss insurer, fosters a supportive work culture. Join us for a fulfilling opportunity with great benefits!
Tasks
- Assist advisors and brokers with contract management and follow-up.
- Open and process all types of claims, including motor vehicle.
- Provide customer information via various channels effectively.
Skills
- 3+ years in a similar role or a commercial employee CFC in insurance.
- Fluency in French; German or English is a plus.
- Autonomous, flexible, and team-oriented with strong priority management.
Is this helpful?
A solid and forward-looking employer, Vaudoise is one of the leading insurers in Switzerland. True to its cooperative nature and values, it encourages the creation of a healthy, inclusive, and inspiring work environment, ideal for developing your talent.
To complete our team within our general agency in Lausanne and surrounding areas, which offers its insured clients high-level services in contract management and processing, we are looking for a Customer Support person, between 80 and 100%.
The various tasks awaiting you:
- Support our agency advisors and brokers both in contract management and follow-up
- Open claims in all branches as well as handle motor vehicle and property agency claims
- Inform customers (counter, correspondence, telephone, and accounting)
What makes you unique:
- Professional experience in a similar position of at least 3 years or a commercial employee CFC in the insurance field
- AFA certification or federal diploma is an asset
- Native French speaker, German and/or English as a second language is an asset
You are also autonomous, know how to manage priorities and stress, are flexible, have good interpersonal skills, and enjoy teamwork, then you are the person we need!
We offer you:
- A healthy work environment in a mutual company certified "Great Place to Work"
- Multiple social benefits
- Human values focused on employee well-being
- Support in development and training
We look forward to receiving your complete application file digitally (with CV, cover letter, copies of work certificates and diplomas).
