Customer Advisor: Customer Service Direct Bank

07 March 2026
100%
Permanent position
Zürich

Job summary

Join the Zürcher Kantonalbank's Direct Banking team in Zürich! This role offers a dynamic work environment and great benefits for new and experienced professionals.

Tasks

Provide telephone support for clients on banking services.
Identify customer needs and maximize potential opportunities.
Assist in improving processes and routing inquiries effectively.

Skills

Commercial training completed; experience in customer support required.
Strong communication skills in German; other languages a plus.
Tech-savvy with excellent multitasking abilities.

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About the job

80% - 100% | Direct Bank / Service Center | Zurich | Entry-level, Experienced Professionals

The direct bank for private customers of Zürcher Kantonalbank is responsible for 630,000 customers and offers them the best solutions through excellent advice and dedicated support. Our nearly 80-member team is the first telephone contact point for all financial concerns of our private customers.

Potential addressing is your personal strength and you want to help shape the positive image of Zürcher Kantonalbank together with us? Then we look forward to getting to know you.

Your tasks

Telephone advice to our customers on all services and basic banking products
Systematic exploration of needs and exploitation of customer potentials
Identifying optimizations in processes and services as well as triaging to the appropriate specialist departments
Taking care of our customers with a lot of dedication and passion
Daily demonstration of empathy and friendliness

Your profile

Completed commercial training
Experience in (telephone) customer consulting
You have the ability to recognize customer potentials and enjoy proactively finding suitable solutions
Technical affinity as well as pronounced multitasking ability characterize you
Excellent oral and written communication skills in German
Foreign languages in Italian, French or Spanish are an advantage

Our offer

Mutual support and team spirit are highly valued by us
Central workplace location (Hardbrücke train station) in the lively district 5 with very good transport connections and the possibility to work from home
Your career is important to us as an employer, which is why we support and accompany you on your path
Various events and internal networks offer you the opportunity to network quickly
Unique overall package with attractive base salary, variable compensation and versatile additional benefits (such as public transport, sports, childcare, health insurance, and much more)

Jasmin Flammer
is happy to help you.
Phone: 044 292 30 39