Front Office Trainee

Company Description

Mercure Zurich City

In addition to 319 stylish rooms, it offers its guests a generous wellness and outdoor terrace for special moments of well-being. A highlight of the hotel is the lovingly designed club, awarded the Swiss Location Award as one of the most beautiful locations in Zurich. The hotel is complemented by modern equipped conference rooms and our newly renovated DELI restaurant and the renovated bar.

Job Description

• You warmly welcome our guests and ensure a feel-good atmosphere from the very first moment
• Check-in and check-out run professionally and smoothly with you
• You handle reservations, inquiries by email, phone or on-site confidently
• You advise guests on offers, activities and services – both internal and external
• You approach concerns and complaints in a solution-oriented manner and with tact
• You always have payments, invoices and cash register under control in the PMS
• With active up- and cross-selling, you additionally delight our guests
• You keep guest data up to date and ensure order in the system
• You always present reception, lobby and shop invitingly

Qualifications

• You are studying at a Swiss hotel management school
• You are confident in German, both spoken and written
• You speak English fluently and feel comfortable in guest contact
• Additional languages are a plus
• You have already worked with the hotel PMS OPERA – or you learn quickly
• You enjoy being a host and welcoming people
• An open, positive demeanor and a neat appearance are a matter of course for you
• Even when it gets hectic, you remain calm and solution-oriented
• You work independently, think ahead and take responsibility
• Teamwork, flexibility and enthusiasm to actively contribute characterize you

Additional Information

• So that you have more free time, our front office team works without room hours!
• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities