ICT Support (m/f/d)

Quality, miniaturization and highest reliability – that is what DYCONEX AG, a member of the SOMACIS Group, stands for. As a worldwide leading manufacturer of highly complex printed circuit boards (PCBs), LCP and chip packaging substrates as well as provider of associated engineering services, we have been relying on the know-how and motivation of our employees for over 60 years – the foundation of our success.

Strengthen our team! We look forward to welcoming a:

ICT Support (m/f/d)

Your tasks

• First and second level support for employees (on-site, by phone, remote). Analysis and resolution of technical and application-related faults)
• Ensuring hotline operation during support hours and creating and processing IT tickets in the ticket system
• Installation, configuration and maintenance of workstations (Windows, peripherals, mobile devices) including production equipment
• User and group management via Active Directory
• Support in the area of IT operations as well as monitoring of server and network systems
• Participation in the further development of our IT environment and services
• Creation, maintenance and continuous development of instructions, checklists and technical documentation as well as management and updating of asset management
• Sustainable problem management within the framework of continuous improvement as well as further development of IT services and support processes
• Training and support of our users in dealing with IT systems
• Collaboration with external service providers (orders, repairs) and internal specialist departments

Your profile

• Completed IT training EFZ or equivalent education
• Certifications in Microsoft 365 Fundamentals, administrator roles as well as server technologies and ITIL are an advantage.
• Solid experience in support of the Microsoft product range (client and office applications including Microsoft 365 services)
• Experience in support of the Microsoft product range (server operating systems, Active Directory, file servers, SQL etc.)
• Experience in automation using PowerShell
• Structured, analytical and solution-oriented working style
• Good communication skills and good team spirit
• Sense of responsibility combined with high commitment and flexibility, resilient, honest and loyal
• Fluent in German and English (written and spoken)

Our offer

• Exciting and technical challenge
• Dynamic and multicultural environment
• Modern remuneration and attractive employment conditions
• FELFEL catering in-house
• Discounted massage offer in-house

Are you ready to take your career to the next level? Apply now and help shape the future of electronics with us!

We look forward to your online application!

Location: Bassersdorf (0001)

Reference number: 822

Contact person: Marc Cosandey

Tel.: +41432661120