Team Leader ICT & Leader Customer Team (80-100%, m/f/d)

At achermann, we rely on excellence in all areas. As a leading IT service provider, we inspire our customers with innovative cloud solutions and forward-looking workplace concepts. For our newly opened location in Zurich, we are looking for a committed individual to support us in building and developing this location from the ground up.

To strengthen our team, we are looking for a

Team Leader ICT & Leader Customer Team (80-100%, m/f/d) immediately or by arrangement

Your tasks

Location development & team leadership

Technical responsibility

• You will build the new Zurich location from the ground up together with the Key Account Manager
• You will gradually develop the Customer Team and lead it professionally and personally
• Hands-on mentality: In the start-up phase, you will be the only technician on site and will actively work as a System Engineer
• Coaching and development of future team members according to modern leadership methods
• Coordination between different departments for optimal customer support (Technical Leadership, Service Management, Key Account Management)

Strategic development

• You take over the technical support of Zurich customers
• Hands-on handling of complex technical challenges (second- and third-level support)
• Planning and implementation of IT projects in hybrid environments (on-premises and cloud)
• Responsibility for the technical architecture and further development of customer solutions with direct customer contact
• Proactive customer consulting and support for complex technical challenges
• Incident and change management as well as continuous optimization of IT services
• Responsibility for the strategic development of the location and customer-oriented service processes
• Ensuring the highest service quality and sustainable customer satisfaction
• Evaluation and implementation of the latest technologies with a focus on customer value
• Strategic customer consulting in the selection and introduction of modern IT infrastructures

Your profile

Technical qualifications

Leadership skills & personality

• Completed IT education or comparable qualification
• Several years of professional experience in system engineering
• Knowledge of Microsoft Azure, especially in Azure Infrastructure and Azure Virtual Desktop
• In-depth experience with Entra ID
• Good knowledge of Microsoft 365, especially Exchange Online (mail flow, policies), Intune / Endpoint Management and basic knowledge of SharePoint Online (administration, rights management)
• Good knowledge in Windows Server and Active Directory
• Experience with virtualization solutions such as VMware or Hyper-V
• Understanding of network basics

Further requirements

• You are willing to help shape and develop a location from the ground up
• You can work both independently and build and lead a team
• Leadership experience with interdisciplinary teams or willingness to develop these
• Coaching experience and ability to develop technicians and engineers
• Strong communication and teamwork skills
• Experience with agile working methods
• You work independently and take responsibility
• Professional experience with an IT service provider is an advantage
• High service orientation and customer focus
• Hands-on mentality: You are not afraid to take on operational tasks
• Confident German and good English skills

What we offer you

• Unique opportunity: You build a location from the ground up and actively shape its future
• Variety: From technical work to strategic leadership - with us, you experience the full range
• Challenging position in an innovative, growing company
• Modern working environment with flexible working hours and home office options
• Attractive employment conditions and performance-based remuneration
• Continuous training opportunities and professional development
• Collegial team with flat hierarchies and open communication culture