Host/Hostess (m/f/d)

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a director of daily life!

Our locations are unconventional places where everyone feels at home – places born from a mix of influences, freedoms, sensations, and emotions. Each Mama tells the story of the city it is located in, and all influences merge together. We offer our guests a cheerful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants – Mama Shelter is a dynamic, a vibe: real urban retreats, not only aesthetically pleasing and modern but also popular, welcoming, and sexy.

Regardless of your role, we are all here to make the customer experience unforgettable.
Our mission: to enrich people with small moments of happiness. 

Our growth allows us to offer our teams great career paths through internal development and international mobility – regardless of degrees or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations with a global brand portfolio. Ennismore is a joint venture with Accor, founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company, and our goal is to recruit and promote diverse talents. Our job postings are gender-neutral; the generic masculine is used here only for better readability. 

Job Description

THE MISSION?

They say the first impression counts – luckily, you are the first person our guests see 🤩.
They are in the best hands with you. 🤝

From providing information to seating guests – you ensure an individual welcome for each person 🌟. The experience must be perfect – and you are the guarantee for that.

You are responsible for organizing and managing reservations to ensure smooth service. 📅

You answer calls📞 and take care of reservations. 🤓

Qualifications

MADE FOR YOU? ONLY IF…

• No detail escapes you – thanks to your foresight, nothing is left to chance!
• Team spirit is your superpower – like the "Gladiators in Suits" alongside Olivia Pope 💼💪.
• You communicate with your team like a pro – often just a glance is enough 🤙.
• You are attentive and friendly – so much warmth hardly fits in one room! 🌈😊
• You have a memory like an elephant – you don’t need a phone book, you know all the numbers by heart. 📞
• You can stay calm and cheerful even during high demand. 🧘
• Do you speak German? Do you speak English? Hablas español? Parli l'italiano? Parles-tu le français? And any other language is welcome – be yourself.

YOUR LITTLE EXTRAS:

• Your smile is contagious – "maybe just a detail for you, but it means a lot to us ». 😉🎤
• You are full of energy early in the morning – without coffee. ☕ 💪
• Your look might be a bit unusual – but you don’t scare the children!

Additional Information

🎶 We are sure you know the rhythm:

1st Verse: We arrange a first phone interview with our HR department if your application fits our rhythm.
Chorus: After the successful phone interview, we will see each other at Mama, be ready!
(Chorus x2 depending on the position)

Last Verse: Mama will not leave you in the dark; you will receive an answer from us, no matter the outcome.