Head of Service (60-100% (m/f/d)

We are a popular and friendly four-star hotel in the Appenzell region with 58 rooms and breathtaking views of Lake Constance. As a wellness, spa, and seminar hotel with banquet operations, a restaurant (120 seats), garden terrace (40 seats), bar, and large wellness area, we offer an exciting working environment. Around 80 employees ensure day after day, under the credo of mindfulness, that our guests are sustainably happy.

Do you enjoy working at the forefront with guests? Do you take pleasure in delighting your guests and pampering them with regional and seasonal delicacies? If you also have a completed apprenticeship as a restaurant specialist and/or have already gained professional experience in à la carte service, then we definitely want to get to know you and look forward to your application.

Why you should definitely work with us:

Diverse tasks in an inspiring environment | Immerse yourself in the fascinating world of hospitality and experience new, exciting challenges every day in the picturesque Appenzell Vorderland.

Family atmosphere, strong cohesion | Become part of our motivated team, where appreciation and mutual support are highly valued.

Innovative working environment | Shape the future of hospitality with us. Our modernly equipped and continuously developing house offers you the perfect platform to bring in your innovative ideas.

Personal development | Take advantage of our numerous training and further education opportunities to take your career to the next level.

Attractive additional benefits | Benefit from exclusive advantages as a member of the Hotel Heiden family:

• 50% discount on massages and cosmetic treatments at the hotel
• 20% discount in our restaurant Acht
• Use of the in-house wellness area and fitness studio
• Free participation in our yoga sessions and singing bowl meditations
• Discounted overnight stays in Private Selection Hotels, HotellerieSuisse establishments, and via
• Hotelcard
• 30% discount on hotel vouchers
• 20% discount on retail products in the hotel
• Discounts for overnight stays in our hotel for you and your family and friends

These are the challenges you are looking for:

• Warm welcome, profitable care, and competent advice for our guests
• Coordination and supervision of daily service operations
• Support of the team during service times
• Ensuring a first-class guest experience
• Training and onboarding of new employees
• Independent management of a service station including billing (à la carte and half board)
• Polished service including wine service
• Assistance with events and banquets
• Reliable acceptance and processing of reservations
• Living hospitality
• Adherence to and living the company’s values and visions
• Mise-en-place and cleaning tasks
• Depending on the shift: breakfast, lunch, afternoon, evening service
  

What you bring with you:

• Completed apprenticeship as a restaurant specialist EFZ and experience in upscale à la carte service
• Joy and passion for your profession
• Host personality with a neat and friendly appearance
• High sense of responsibility, flexibility, commitment, and initiative
• Team player
• Solid knowledge of wine, spirits, and food
• Very good German skills, one or more foreign languages are an advantage

Are you ready for your next career step? We can’t wait to get to know you and shape the future of Hotel Heiden together with you.