Service Preparation Specialist (m/f/d) - Winterthur

About the job

As a Service Preparation Specialist, you are a key contributor to our Virtual Service Team. This team aims to prepare and triage customer repair requests using a standardized process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams. 

Service Preparation Specialists provide remote support to customers to resolve their concerns whenever possible. When a physical repair is required, you will communicate directly with the customer to gain a comprehensive understanding of their concerns ready for our Service Teams. You will manage customer expectations ahead of their visit. You will also have the opportunity to develop your technical skills through a combination of exciting training programs, and exposure to our advanced diagnostic tools. 

We offer:

• Career Development and Continuing Education: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training measures, and further education opportunities (e.g., high-voltage training, management training)
• Corporate Culture: Immerse yourself in our inspiring corporate culture, where innovation, teamwork, and passion are at the forefront
• Innovative Projects and Technologies: You have the chance to work on pioneering projects and technologies that shape the future of the automotive industry and sustainable energy
• Benefits and Additional Perks: You can expect a competitive salary and benefits package that includes Tesla stock or a cash award, access to our corporate benefits program, 25 days of vacation, a 13th-month salary, and the option for a company pension plan
• Dedicated Team and Positive Work Environment: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team contributing to a sustainable future and renewable energy

Responsibilities

• Prepare or triage all repair requests as per our standardized process
• Directly engage with customers to gain and document a comprehensive understanding of their concerns 
• Set clear customer expectations prior to their appointment to deliver an exceptional customer experience 
• Identify and action simple remotely resolvable service requests, to provide an effortless customer journey
• Develop an excellent understanding of all Tesla vehicle products 
• Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns
• Collaborate with other service teams to provide a great customer experience through the service journey 

Requirements

• Willingness to learn new and innovative technologies to further develop in role
• Excellent multitasking, organizational, and problem-solving skills
• Strong communication skills and ability to build relationships with stakeholders and customers
• Digitally savvy and adaptable to new technology
• Team-oriented with a focus on achieving shared goals
• Proficient in French, German and English, all written and spoken - Italian is a plus
• Valid driving license, ability to work shifts, and eligible to work in Switzerland

You can also upload your Resume directly onto our career page: https://www.tesla.com/de_CH/careers/search/job/service-preparation-specialist-m-f-d-winterthur-251755