Reservation Agent

About the job

The Fairmont Monte Carlo is a luxury hotel located in the heart of the Principality of Monaco. It features 596 rooms, suites, and residences as well as four restaurants, three bars, a Fitness Center, a Spa, two swimming pools, Room Service, and a Catering service.

Reporting to the Reservations Manager, the essential responsibilities and functions of the position include, but are not limited to:

• Consistently provide a professional, friendly, and engaging service

• Complete reservation lists while ensuring data accuracy

• Update reservations ensuring a perfect arrival and departure process

• Ensure revenue maximization by upselling higher category rooms and recommending hotel services

• Maintain liaison with the Sales department and other departments as necessary

• Respond promptly to inquiries by phone or email

• Inform guests about hotel facilities effectively and helpfully • Other tasks as assigned

• Experience in reception – luxury hospitality

• Successful experience of at least six months as a Reservations Agent would be a plus

• Proficiency in Microsoft Windows applications and Opera software

• Fluent in French, English, and Italian

• Excellent interpersonal and problem-solving skills

• Particularly responsible and reliable

• Ability to work effectively under pressure • Ability to work in a team

• Ability to focus on customer needs, remaining calm and courteous at all times

• Meal allowance
• Transport allowance
• Company health insurance with 50% coverage by the social fund
• Discounts at the hotel (dining, hairdresser, spa…)
• Discounts at Accor group hotels