Customer Experience Manager (a) 100%

About the job

• you optimize customer experience and retention processes along the entire customer lifecycle  
• analyze and further develop key touchpoints to holistically improve customer experiences 
• plan and manage growth hacking experiments to increase customer loyalty and engagement 
• derive data-driven recommendations for action from customer feedback, churn data, and process analyses 
• work closely with relevant stakeholders to implement improvements 
• develop and monitor retention-specific KPIs (e.g., CLV, retention rate, engagement rate) 

• you have experience in customer experience, CRM, or growth marketing and can translate customer needs into data-driven measures 
• you understand processes along the customer lifecycle and handle CRM systems (ideally Salesforce) confidently 
• you have a strong customer and service orientation 
• you think analytically, work in a structured way, and act with strong implementation skills 
• you connect teams with your communication skills and interface competence and drive solutions forward 

Aleksandra Pavic
Talent Sourcer
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.