ICT Supporter*in Service Desk 1st Level Support

About the job

• Responding to written and oral inquiries from our customers as well as providing competent solutions
• Handling questions, orders, and incidents related to hardware, applications, accesses, or network connections
• Analyzing, documenting, and resolving cases to ensure that all inquiries are handled efficiently and completely
• Proactively informing our customers about the status of their inquiries as well as resolving, escalating, or forwarding incidents as needed
• You ensure the contact between the service desk and the relevant teams with whom we work closely

• Completed training as an ICT specialist EFZ or a comparable qualification
• Experience in telephone support as well as a quick grasp to quickly familiarize yourself with new topics
• A strong customer orientation and enjoyment in dealing with people
• High commitment and flexibility, even in challenging situations
• Strong communication skills and determination to implement solutions efficiently and purposefully
• Team player mentality with a positive and cooperative working style