Kulm Hotel St. Moritz *****S
St. Moritz
9 hours ago
Team Assistant Concierge and Guest Services (m/f/d) (d/m/w)
- 12 February 2026
- 100%
- Permanent position
- St. Moritz
Job summary
Join our Concierge Team as a Team Assistant, supporting guests! Embrace a dynamic environment with growth opportunities and team spirit.
Tasks
- Handle guest inquiries professionally via phone and email.
- Provide reliable administrative support to ease daily operations.
- Maintain guest information and optimize processes for efficiency.
Skills
- Structured, responsible work style with strong attention to quality.
- Fluent in German and English; Italian is a plus.
- Service-oriented mindset with a knack for organization.
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About the job
What you will achieve with us
As a Team Assistant in the Concierge team, you ensure that our concierge team can fully focus on the guests – while you efficiently handle the administrative tasks in the background.Your tasks:
- Handling guest inquiries: You respond to written and telephone inquiries professionally, service-oriented, and in close coordination with the concierge team.
- Administrative support: You relieve the concierge team in daily business by reliably completing administrative tasks and scheduling appointments.
- Data maintenance & documentation: You maintain guest information as well as internal overviews and ensure correct, structured filing of relevant information.
- Process optimization: You identify potentials to simplify workflows and implement minor automations with tools like Power Automate or Zapier.
- Coordination in the background: You keep track of tasks, deadlines, and internal agreements and ensure smooth information flow within the team.
- Quality assurance: You assist in monitoring the systems used and contribute improvement suggestions for the further development of the service offering.
Who you are
- A structured, responsible way of working and a pronounced sense of quality, discretion, and reliability.
- Very good German and English skills, both spoken and written – any additional language, especially Italian, is a plus.
- Enjoy organizing, high digital affinity, and confident handling of MS Office
- A service-oriented mindset: You see yourself as a supporter in the background – and know that excellent guest service always depends on good back office.
Benefits
Take the opportunity to grow in an environment where every day offers new possibilities to develop and reinvent yourself. With us, you will find not just a workplace but a community where you can advance your career and yourself.