Senior 1st Level Support & Enablement Specialist 80-100% (m/f/d) Job in Rapperswil, St. Gallen, CH

Every day we work hard to make small business owners more successful. Sounds ambitious? It is. That’s why we need your help.

We believe that every company should be able to afford high-quality and efficient software solutions. That’s why bexio is today the leading provider of web-based business software for small businesses.

We are still on an expansion course and count over 90,000 customers, over 7,000 fiduciary partners, and more than 150 employees. To continue growing, we need strong support!

Senior 1st Level Support & Enablement Specialist 80-100% (m/f/d)

What to expect from us:

• You support our customers by phone and email in all their concerns and inquiries. In addition, you take on the processing of more complex 1st-level cases and escalations. 
• You are an active part of the onboarding process for new employees, including planning and coordinating training. 
• You find independent solutions and show them to customers or classify inquiries and forward them to our 2nd-level support team. 
• You collect the wishes/inputs of our customers, actively gather customer feedback, and share it with our product management team. 
• Regular participation in meetings, training, and coaching is important and keeps you "up2date". 
• The activity is rounded off by other tasks, such as participating in continuous process optimization and various other projects. 

What we expect from you:

• You have completed vocational training, preferably in business administration, retail, contact center, etc. 
• You bring 4-5 years of professional experience in customer service/support or a professional activity with customer contact.
• Your place of residence is in Switzerland. 
• German is your native language and you have excellent English skills - Italian or French is an advantage. 
• You support new team members with enthusiasm, patience, and your knowledge at the start. 

What you can expect from us:

• Work smart: Flexible working hours are the order of the day with us. In addition, you choose the ideal workplace for your tasks whenever your work allows it.
• Fair salary: You do good work, we provide appropriate pay.
• You are important - The heart of our company is the employees. That’s why we treat each other respectfully and straightforwardly. We also give you the freedom to develop personally in a positive working environment.
• Team first: A good team does even better work. That’s why we regularly organize employee events to strengthen cohesion.
• Healthy employees: We are well when you are well. That’s why we promote a balanced work-life balance with sports and relaxation offers.
• More than necessary: bexio covers the larger premium share of the pension fund for you. In addition, we offer an individual choice program tailored to you and your life.
• You can benefit from favorable mobile subscription conditions.

What else you should know about us:

We are a young dynamic company that works together as a team to make a great product even better. You are right with us if you want to work with us in a lively scale-up atmosphere on this ideology and love the web and its possibilities. With us, there is room to develop personally and professionally in a positive working environment and to give your ideas the necessary freedom.

Sounds good? Then apply directly online via the following link. For the sake of the environment, please refrain from paper applications – a digital form is sufficient.

We look forward to hearing from you!