Customer Experience Supervisor - Geneva, Switzerland
hosco.
Barcelona
Key information
- Publication date:20 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Barcelona
Job summary
Join Four Seasons, a luxury hotel known for exceptional service.
Tasks
- Oversee daily operations of the Customer Experience team.
- Welcome and attend to VIP clients with personalized service.
- Coordinate with departments to exceed guest expectations.
Skills
- 2+ years in luxury hotel reception or customer relations.
- Strong leadership and interpersonal skills required.
- Fluency in French and English; other languages a plus.
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.The Four Seasons Hotel des Bergues is Geneva’s first hotel, a monument combining contemporary and classic decoration, on the edge of the lake, the old town and the famous banking district with a breathtaking view of the Jet d’Eau. A modern Spa and a dynamic F&B operation complete the exceptional service provided by our extraordinary team.
Job Summary:
The Customer Experience Supervisor plays a key role in supporting the daily operations of the Customer Experience team, ensuring that exceptional service and personalized attention are consistently delivered.
This role includes coaching agents, supervising VIP journeys,
and acting as the main interface between clients and internal departments. He/She represents hotel management and ensures good
communication and dissemination of client-related information within operational services.
Main Responsibilities:
Supervise the execution of experiences at arrival, during the stay, and at departure, ensuring consistency and excellence.
Personally welcome VIP clients and ensure the perfect execution of all preferences and special requests.
Liaise with all departments to ensure client expectations are met or exceeded.
Manage client feedback and complaints with calm, empathy, and efficiency.
Update client profiles to reflect preferences and service history.
Inspect VIP rooms and suites before arrival and during the clients’ residence stay.
Actively participate in training and onboarding new Customer Experience team members, while supporting agents in anticipating and meeting client needs.
Assist the Customer Experience Manager during performance evaluations and feedback sessions.
Assume Manager on Duty responsibilities when necessary, and support Reception operations.
Qualifications:
Minimum 2 years of experience in Reception or Customer Relations in luxury hospitality.
Proven leadership skills and excellent interpersonal abilities.
Fluent in French and English; other languages welcome.
Ability to manage stress and remain composed in all circumstances.
Strong organizational skills, autonomy, exemplary behavior, and effective time management.
Discretion, emotional intelligence, and a strong sense of service.
Proficiency with Opera PMS systems, Microsoft Excel, and other hotel management tools.
This task list is not exhaustive; your role will require constant adaptation to periods of high activity and specific management requests.
