Customer Advisor Beauty&Hair / Home & Living (DE/FR)

About the job

• After your training in the areas of Beauty & Hair as well as Home & Living, you take responsibility for providing our customers with service-oriented, professional, and needs-based expert advice in this product group via e-mail and telephone
• Recording customer orders and inquiries by mail and telephone is done securely, with flawless processing also being your responsibility
• You provide information about prices and availability of products as well as about our e-shop
• You maintain close cooperation with internal interfaces such as purchasing, accounting, support (customer service), logistics, and product management
• You ensure care in the showroom, advise and support customers on site, and handle inquiries in general mailboxes on various topics around our processes and workflows across all sales and communication channels
• You take over complaint management and handle customer concerns independently and service-oriented

• Completed training in retail or a comparable qualification with expertise, ideally complemented by commercial experience
• You bring broad and deep expertise in the relevant product groups
• Your pronounced customer and solution orientation distinguishes you, as well as your ability to precisely capture and successfully implement customer needs. You benefit from your high empathy and communication skills
• You have experience in customer care, especially in needs analysis, and are characterized by strong team spirit and a high willingness to serve
• You must have excellent German skills as well as very good French skills
• You impress with good manners and a neat appearance and are appreciated as a goal-oriented, reliable, and resilient personality who keeps an overview even with a high workload and in complaint management
• Good comprehension and openness to working with applications such as Navision (ERP), BSI (CRM), and Office 365

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Relaxation: At least 5 weeks of vacation, with the possibility of vacation purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial participation in external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above mandatory – 100% continued salary payment and full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.