Customer Service Project Manager

About the job

We are looking immediately or by arrangement for a committed and customer-oriented person

Customer Service Project Manager

Your area of responsibility
As part of a four-person specialist team, you are responsible for ensuring the correct and timely special customer billing.

• Ensuring the correct and timely special customer billing and mapping of billing-relevant data in the system
• Leading and/or participating in internal team or cross-departmental projects
• Developing solutions for mapping new billing requirements
• Periodic special tasks to secure revenue and invoice quality
• Creating one-off and periodic evaluations from SAP and CRM (Microsoft Dynamics)
• Supporting and assisting with operational tasks in customer service
• Sparring partner for product management, sales and customer service on billing-related issues

Your profile

• Commercial or technical basic training
• Technical understanding, preferably from building services engineering and/or the energy sector
• Business management training is an advantage to understand complex energy billing
• You easily recognise customer needs and advise our customers competently
• Systematic and analytical thinking and acting skills
• Good skills and knowledge in handling IT tools SAP and Microsoft Office (Excel, Word, Outlook)
• Team player, used to working precisely and efficiently
• Strong communication skills
• Ability to explain complex matters clearly and appropriately for the audience
• German as mother tongue, good French skills are an advantage
• Ability to remain calm even in hectic times and always fulfil customers’ concerns in a friendly manner

Our offer

An exciting and varied challenge awaits you in a rapidly changing market environment. We value open collaboration within the team and support each other. In addition, we offer a modern infrastructure with progressive working conditions (e.g. flexible working hours, home office, social benefits) in a dynamic environment with room for development (e.g. participation in further training).


Online application

Our social commitment

Energie 360° provides all employees with one working day per year to engage in a social activity. Together we are committed to a sustainable future.