Samsung Electronics Switzerland GmbH
Giesshuebelstrasse 30, Zurich, Switzerland
8 hours ago
eCommerce Customer Care Specialist (Maternity Cover) (m/f/x)
- 04 February 2026
- 100%
- Giesshuebelstrasse 30, Zurich, Switzerland
About the job
Position Summary
Samsung Electronics shapes the future with ideas and technologies that improve our daily lives. From TVs to smartphones to LED solutions – our declared goal is to inspire people all over the world.For a fixed-term position (until 28.02.2027) as maternity cover we are looking for an eCommerce Customer Care Specialist (100%) to start immediately or by arrangement.
Are you interested in a job at the world's fastest growing technology company? Then let's create something great together and apply online with your meaningful CV and complete documents (work certificates and diplomas).
Role and Responsibilities
Your tasks, you…
- monitor the satisfaction of our direct eCommerce customers and develop optimization strategies to improve the eCommerce customer service
- optimize the entire process in which eCommerce customers come into contact with Samsung service
- are responsible for the budget and performance of the outsourced eCommerce contact centers for support and sales activities
- coordinate the flow of information and training in the eCommerce area to ensure high customer satisfaction
- report insights and customer feedback to Customer Service as well as other involved teams to initiate process optimizations
- provide regular reports to various stakeholders
- handle sensitive cases involving consumer organizations or lawyers
- act as deputy in handling sensitive cases, sometimes involving property damage or personal injury
Skills and Qualifications
Your profile, you…
- have a degree in business administration or a similar field or have a comparable qualification in customer service
- bring 1-2 years of professional experience in customer service and have solid knowledge in customer communication
- have very good MS Office skills (especially Excel)
- have very good German and English skills, both spoken and written; additional languages are an advantage
- are flexible, service-oriented and work proactively
- are a team player with excellent communication skills and entrepreneurial thinking
What we offer you
We are an innovative, future-oriented company where employees come first. We offer a dynamic, young, and energetic working environment with attractive social benefits where you are welcome to contribute your ideas.
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About the company
Samsung Electronics Switzerland GmbH
Giesshuebelstrasse 30, Zurich, Switzerland
