F&B Operations Manager (m/f/d)

Obbürgen

Key information

Publication date:16 August 2025
Workload:100%
Place of work:Obbürgen

Job summary

Bürgenstock Resort Lake Lucerne is a Swiss hotel icon. Experience breathtaking luxury and relaxation in a unique setting.

Tasks

Manage all F&B operations and ensure smooth daily activities.
Guarantee high-quality food, drinks, and guest service standards.
Lead, motivate, and train the F&B team to achieve excellence.

Skills

Degree in hotel management or gastronomy; relevant experience required.
Strong leadership and communication skills are essential.
Proficient in MS Office and hospitality software.

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An icon among Swiss hotels: The story of the Bürgenstock Resort Lake Lucerne began in 1873 – a story that still impresses and touches today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offer the perfect setting for dazzling moments that remain memorable.

Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*) are available to guests. Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world but also a workplace with an excellent corporate culture.

The resort ranks 4th among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as a "Great Place to Work" in Switzerland 2025. Two awards that fill the entire team with pride.

To strengthen our team, we are looking for a:

F&B Operations Manager (m/f/d)

Your extensive main responsibilities include, among others:

Leading and smoothly organizing all F&B areas (restaurants, bars, catering, room service)
Monitoring daily operations and optimally coordinating F&B departments
Ensuring high quality of food, beverages, and guest service
Active participation in daily business and supporting teams during events or peak times
Interface between F&B management and operational teams – clear communication and implementation of guidelines
Leading, motivating, and coaching the F&B team
Conducting training and further education according to hotel standards
Leading performance evaluations and feedback discussions
Being a role model – with empathy, leadership strength, and hands-on mentality
Co-responsibility for budget and cost control
Analyzing sales figures, identifying savings potentials, and increasing profitability
Meeting financial goals and KPIs
Monitoring hygiene, safety, and quality standards
Conducting regular inspections and audits
Creating work instructions and SOPs
Ensuring guest satisfaction and providing first-class service
Handling complaints professionally and finding solutions
Actively collecting guest feedback and improving the offer

Your profile:

Completed studies in hotel management, gastronomy, or comparable education
Several years of experience in upscale gastronomy, ideally in a leadership position (e.g., restaurant manager or F&B manager)
Comprehensive knowledge in F&B operations management, guest amazement, and personnel development
Strong leadership qualities and excellent communication skills
High problem-solving ability and resilience – even under pressure
Service-oriented, structured, and customer-focused working style
Hands-on mentality and active participation in daily business
Very good computer skills (MS Office 365, Micros Symphony, Opera)
Fluent German and English skills, additional foreign languages are an advantage

You can expect a versatile activity in a modern workplace within a motivated and dynamic team – with numerous benefits: The staff house offers a fitness studio, TV lounge, billiard room, and library. You benefit from discounts in the restaurants, in the hotel for overnight stays for you, your family, and friends as well as for tennis, golf, sports equipment, and insurance. Additionally, you can attend group courses at attractive prices and obtain REKA checks at preferential conditions.

Travel by public transport is financially supported by the company, and parking spaces are available at attractive conditions. As an employee, you have access to the Beekeeper employee app, benefit from interesting further training, internal advancement opportunities, and diverse chances for personal and professional development at the Bürgenstock Resort.

We offer flexible deployment options with the willingness to regularly work on weekends and evenings. If you also identify with our values of enthusiasm, commitment, responsibility, and entrepreneurship (BEvU), seize this unique opportunity to take on a varied task with great potential for new things and contribute to the success of our world-class resort in the heart of Switzerland.

We look forward to receiving your complete application documents with a cover letter, references, and photo.

Awards:

Swiss Location Awards «Switzerland's best meeting location»

World Travel Awards «Switzerland's Leading Luxury Hotel 2024»

World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024»

LHW Membership Awards «Remarkable Experience Award 2023»

Great Place To Work 2025

The New York Times’ «52 Places to Go in 2018»

Travel + Leisure «500 List 2021»

Handelszeitung «Best Employer in the Hospitality Sector 2023»

Falstaff Magazine «Best Hotel in Switzerland - No. 1»

Wine Spectator 2024 «Best Award of Excellence»