Customer Service Specialist / Administrative Assistant (50% - 100%)

Lausanne

Key information

Publication date:10 January 2026
Workload:50 – 100%
Contract type:Permanent position
Place of work:Lausanne

Job summary

Graphax AG, based in Spreitenbach, is a leading provider of innovative technologies. Join a dynamic team offering exciting opportunities and benefits.

Tasks

Manage the entire order processing from entry to invoicing.
Ensure compliance and efficiency in incoming offers and contracts.
Oversee delivery processes, including installation and support.

Skills

Commercial employee diploma or equivalent with 5 years of experience.
Strong IT skills with MS Office and ERP systems like Navision.
Team player with excellent communication skills and autonomy.

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Graphax AG, whose headquarters are located in Spreitenbach and which has eight branches in German-speaking and French-speaking Switzerland, employs approximately 190 employees. Thanks to our wide range of services and our team of experts, we are among the leading providers of innovative technologies in the fields of enterprise content management, printer fleet management, and complete solutions for digital and paper document flow in the B2B market. Our services include comprehensive offers comprising consulting, hardware and software solutions, service performance as well as assistance and support. For the French-speaking region, we are looking for a motivated and independent person.

Your Responsibilities

Manage the entire order processing process, from entry to invoicing
Ensure the efficiency of incoming requests for quotes, orders, and contracts while checking their completeness and compliance with internal guidelines (discount competence, approval, etc.)
Supervise the delivery process: deadlines, installation, network connection, instruction, and management of service tickets
Process, coordinate, and follow up on all customer requests, including receiving service orders by phone and email
Enter orders into Dynamics/NAV (ERP system)
Manage the receipt, transmission, and follow-up of complaints, ensuring deadlines are met.
Support the external sales service with administrative questions

Your Profile

Commercial employee certificate (CFC) or equivalent
Minimum 5 years of experience in customer service, back office, and/or internal sales service with expertise in managing offers and contracts
Good IT skills with MS Office and ERP system (Navision)
Developed team spirit, able to collaborate effectively within a multidisciplinary team
Ability to quickly assimilate new information and take initiatives to achieve set goals
Open and customer-oriented communication
Autonomy in work, goal-oriented with analytical thinking to proactively solve problems
Native French speaker, good knowledge and ability to communicate in German, English is an asset

Our Offer

An exciting, varied, and responsible activity in a promising market offering great freedom of action – your ideas, your impact
Flat hierarchies and short decision-making processes with 190 professionals working hand in hand
Attractive employment conditions (pension fund with optional plans, telecommuting, parking space, etc.)
Development opportunities – certifications and on-the-job training
Inspiring and dynamic environment within a solid company, rich in tradition and innovation

Have we sparked your interest and do you want to make a valuable contribution to the success of a leading company? Then we look forward to receiving your application. Please apply exclusively via our online application portal. For any questions regarding the position, please contact Alexandrine Flückiger, Team Lead Customer Service Romandie, at +41 58 551 13 22.