AXA Versicherungen AG
Winterthur
Yesterday
Specialist In-/Ex-Collection Health Insurance 80-100%
- Publication date:22 October 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, Switzerland's leading insurance company! Exciting growth opportunities await you.
Tasks
- Handle collection cases and cancellations due to outstanding payments.
- Review and process incoming documents related to collections across all channels.
- Maintain contact with clients regarding payments and personalized solutions.
Skills
- Commercial training or equivalent qualification required.
- In-depth knowledge of collections, especially with Syrius software.
- Fluent in German, good in French and English; Italian is a plus.
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About the job
Join AXA, Switzerland's leading insurance company - as
Your Contribution
Your Contribution
- Processing of collection cases, as well as cancellations related to outstanding payments
- Review and processing of all incoming documents related to In/Ex-collection across all channels (mail, email, Syrius)
- Telephone and written contact with customers regarding outstanding payments, payment agreements, service blocks, including individual solution finding in German, French, and English
- Implementation of collection measures: reminders, payment requests, payment agreements, as well as escalations in case of payment default / service blocks
- Monitoring payment deadlines and initiating dunning procedures in case of continued non-payment
- Handling of payouts in the context of ex-collection cases
- Creation and maintenance of collection documentation and its processes
- Clarification of special cases, e.g. in legal disputes or special contractual arrangements
- Interface function to distribution, underwriting, and accounting
- Support in ongoing improvement projects in the In/Ex-collection area, e.g. automation, process optimization, and efficiency enhancement
Your Skills and Talents
Your Skills and Talents
- Completed commercial training or equivalent qualification
- Solid knowledge in the field of collection, especially experience with Syrius and collection processes
- Excellent oral and written German skills, very good knowledge of French and English; Italian is an advantage
- Independent, precise, and service-oriented working style
- Enjoyment of customer contact, team spirit, and resilience in hectic moments
- Motivation and drive to take responsibility in an agile team, work independently, and advance customer-oriented solutions
- Reliable, resilient, and open personality with positive team spirit
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in yourself.
At AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can connect the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But for the long term.
Start writing your own success story with us now. Know You Can.
