Senior Product Manager

About the job

Senior Product Manager

As Senior Product Manager for Security Service Edge (SSE), you will help shape a European, Swiss-based alternative to large, US-centric security platforms and global telecom providers. You own one of our most strategic managed service domains end-to-end — from service vision and roadmap to market success. You combine customer empathy, technical depth, and commercial thinking to turn complex security capabilities into scalable, high-value managed services.

Your Mission

As a Product Manager, your mission is to shape the Security Service Edge (SSE) market and our position in it by driving adoption of our solutions and defining/delivering a differentiated and compelling service offering. You will work with the best and the brightest in the industry. And we need you to bring your creativity, energy, and passion for understanding the customer to this role. 

In this role, you will expand our current SSE solution through the development and innovation of existing and new services to increase the performance, protect the assets of our customers, and increase the user experience. This is an important role within the company and you will work in concert with our development and operations teams on service definition, feature prioritization, and the creation of differentiators that deliver true value to our customers. 

You will act as a domain expert and “voice of the customer” to clearly articulate the challenges and pain points associated with developing and maintaining a mature, scalable, and effective SSE offering.

Additional Responsibilities:

• Roadmap: Create and align a service roadmap that reflects and considers the ongoing needs of the customer, our Operations Team, and the changing competitive landscape


• Product definition: Define and document the requirements for the SASE services to include “must-have” capabilities for both product features and operational tools


• Differentiators: Identify and clearly communicate the key competitive differentiators that deliver true value to customers


• Product/Service launches: Support cross-functional teams including Sales, Sales Engineering, Product Marketing, Corporate Marketing, and Finance with service and feature launch activities such as solutions training, industry education, collateral review, and outbound marketing communications activities


• Product/Service pricing and packaging: Create simple, easy-to-understand pricing and packaging to facilitate market adoption


• Sales support: Participate as appropriate with sales efforts and ensure channel-ready solutions


• OEM vendor management: Be responsible to assess, negotiate, and manage different OEM vendors that are integrated into the SSE technology stack


• Market Intel: Stay abreast of industry news and events, industry analyst reports, and social activity. Drive competitive analysis, and pricing analysis. Leverage these to continually refine the product offering  


• Work with Analyst Relations and Press Relations to raise awareness and position our offerings


• Team Leadership: Manage and develop a team of 3 Product Owners (and the 20+ developers they manage), providing guidance and career development support to ensure alignment between service strategy and engineering team execution


• Cross-functional Planning & Prioritization: Translate company and service roadmaps into actionable goals and priorities for engineering teams in collaboration with Product Owners. Coordinate with fellow Product Managers within the Large-Scale Scrum (LeSS) framework to manage inter-team dependencies, align on capacity constraints, and drive collaborative prioritization of features across the development organization

Your Qualifications

A successful candidate will have 4+ years of experience in the role with a demonstrated ability to work with experienced development teams in an agile development method. We are looking for someone who is passionate about security, and about learning how customers work, their pain points, their needs, and about their alternatives / our competition. Someone with a creative mindset, and ear for how the customer talks/thinks. An eye for quality is crucial, along with the ability to grasp and translate complex technical topics and jobs into simple user stories and product requirements. Also, we are looking for strong written, verbal, and presentation skills, with experience in working with cross-functional teams including Sales, Marketing, Product Marketing, and Operations to develop and deliver innovative solutions.   

Additional qualifications:

• 4+ years of product management experience with security, network, software or managed security services solutions in the SD-WAN, Secure Web Gateway, ZTNA, Secure Email Gateway or a related cybersecurity space


• Demonstrated ability to translate strategic roadmaps into features and services that are delivered on time and with quality


• A solid understanding in managing and driving the profit and loss (P&L) of a product throughout its lifecycle


• Excellent people skills to interact with customers, colleagues, cross-functional teams, and third-party business partners

What we offer:

Want to join a crazy good cybersecurity team? You’ll be among people who believe in: 

Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. 

Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. 

Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. 

Working COLLABORATIVELY to build success – The power of the team will always make us faster and better. 

As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career.  

We look forward to receiving your online application (please note that you have to compress your application into two attachments). 

Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status. 

Direct applications only will be considered. 

About Open Systems:

Backed by the Service Experience Promise, Open Systems simply and cost-effectively connects and secures hybrid environments and thus ensures your organization can meet business objectives. Open Systems uniquely focuses on a superior user experience when helping organizations reduce risk, improve efficiency, and accelerate innovation. The Open Systems SASE Experience delivers on the promise of ZTNA with a comprehensive, unified and easy-to-implement and use SASE platform that combines SD-WAN and Security Service Edge delivered as a Service. We provide 24x7 operational management and engineering support from assigned engineering teams and ensure affordable and predictable costs.

Discover more at  www.open-systems.com. 

#LI-BD2