9 hours ago
Customer Service Clerk 80-100% (m/f)
- 18 March 2026
- 80 – 100%
- Permanent position
- Basel
Job summary
Regent Lighting, based in Basel, employs around 600 staff across six countries. Join a leading lighting manufacturer in Europe!
Tasks
- Handle customer inquiries post-delivery, including returns and repairs.
- Coordinate internal processes for repairs or replacements efficiently.
- Manage returns and repairs in our ERP system effectively.
Skills
- Completed commercial or technical training with business knowledge.
- Basic electrical understanding, ideally with customer service experience.
- Organized, empathetic, and capable of multitasking under pressure.
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About the job
Regent Lighting, based in Basel, employs around 600 people in six countries, is the market leader in Switzerland, and one of the leading lighting manufacturers in Europe. Our products are distributed internationally in 35 countries through distribution partners.
Our Customer Service department takes care of all concerns that arise after the delivery of our products. Whether returns, repairs, or technical advice – we rely on solution-oriented, empathetic, and professional support. Support our team with your organizational talent and technical understanding as
Customer Service Clerk 80-100% (m/f)
Your tasks
- You handle customer concerns after delivery – from complaints to returns to technical questions
- You clarify issues and coordinate the next steps internally (e.g., repair, replacement delivery, analysis, or disposal)
- You record and manage returns, repairs, and replacement deliveries in the ERP system
- You organize, coordinate, and control the process of replacement deliveries and returns
- You work according to our terms and conditions and within the framework of the competence regulations
- You create credit notes and check external costs related to complaints
- You work closely with internal interfaces such as logistics, production, quality assurance, or transport
Your profile
- You have completed commercial training or technical training with commercial further education
- You have basic electrical engineering knowledge – ideally with experience in technical customer service
- You work in a structured, solution-oriented manner and take responsibility for your tasks
- You are empathetic in dealing with customers and internal partners and act helpfully and independently
- You are decisive, well organized, and keep an overview even with parallel tasks
- You have excellent German language skills in spoken and written form; French and Italian are an advantage
We offer you
- A versatile activity with a lot of personal responsibility
- A motivated, helpful team with technical know-how
- Structured processes with room for initiative
We look forward to your online application!
Contact
Nicole van den Broek
T+41 61 335 52 19
Please note that we do not consider applications from recruitment agencies for this position.
Contact
Nicole van den Broek
T+41 61 335 52 19
Please note that we do not consider applications from recruitment agencies for this position.
