Pistor AG
Zürich
7 hours ago
Clerk Reception and Call Center 80 - 100% limited for 1 year
- 14 February 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Join our team in Zurich to support job seekers and businesses. Enjoy a collaborative work environment with great benefits.
Tasks
- Be the first point of contact for customer inquiries via phone.
- Assist and advise clients at the reception and manage calls.
- Handle administrative tasks and support new employee onboarding.
Skills
- Commercial training and experience in a call center required.
- Excellent communication skills in German, both written and verbal.
- Proficient in MS Office and customer-oriented attitude.
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About the job
We work for the population and companies in the Zurich economic area, contribute to favorable framework conditions, bring job seekers and employers together, and advocate for fair and modern working conditions in companies.
Clerk Reception and Call Center 80 - 100% limited for 1 year
In the interest of employees and companies, the Office for Labor (AFA) helps to strengthen the Zurich location. The labor market policy competencies are bundled in the AFA. Around 650 employees work at more than 20 locations. The Unemployment Fund (ALK) is a service organization of the AFA. The ALK's mandate is to clarify entitlement as well as to calculate and pay benefits of the unemployment insurance (ALV).
To strengthen the existing call center team, we are looking for a committed personality to start immediately or by arrangement. The workplace is located at the headquarters of the Unemployment Fund in Winterthur.
Your area of responsibility
Your tasks:
- First contact person for telephone customer inquiries (approx. 1,000 calls per month)
- Partially forwarding calls to internal departments
- Supporting and advising internal and external customers at the reception
- General correspondence according to template or instruction
- Responsible for the correct distribution of documents in the system
- Support in the introduction of new employees Various administrative tasks
Your profile
Your profile:
- Commercial basic training (KV apprenticeship or VSH business school)
- Experience as an employee in a call center
- High service orientation
- Experienced MS Office skills and very good oral and written German skills
- Strong communication skills and convincing with a pleasant "telephone voice"
- Enjoy working with people from different cultures
- Reliable, structured and careful
What we offer
We offer:
Would you like to become part of our customer-oriented call center? Then we should definitely get to know each other – Erolinda Shala, Head of Support & Unemployment Compensation, phone 043 258 11 79, will be happy to provide you with further information.
- Interesting and challenging activity with high personal responsibility
- Attractive employment conditions according to cantonal guidelines
- Contribution to catering costs (lunch check)
- Well-developed social benefits according to cantonal personnel law
Would you like to become part of our customer-oriented call center? Then we should definitely get to know each other – Erolinda Shala, Head of Support & Unemployment Compensation, phone 043 258 11 79, will be happy to provide you with further information.
