Vetropack S.A.
Bülach
Yesterday
Customer Service / Sales Service Clerk
- 13 March 2026
- 100%
- Permanent position
- Bülach
Job summary
Join our vibrant team as a Customer Service/Sales Clerk! Enjoy a supportive environment with flexible hours.
Tasks
- Process customer orders via phone, email, and in writing.
- Ensure smooth customer service and product delivery.
- Create quotes and maintain pricing in SAP.
Skills
- Completed commercial training with 3 years of experience required.
- Proficient in German, with English and French skills.
- Strong MS Office skills and some SAP experience.
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About the job
Customer Service / Sales Service Clerk
To strengthen our internal sales team, we are looking for a committed and team-oriented individual who enjoys customer care and order processing. In this versatile role, you will ensure that our customers in the glass packaging sector for beer / mineral / soft drinks and food are reliably supported and that our internal processes run smoothly.
Your tasks:
- Receiving and processing customer orders (by phone, in writing, and by email)
- Ensuring smooth operations in customer service and goods delivery
- Preparation of offers and annual agreements as well as maintenance of the corresponding prices in SAP
- Recording, checking, and dispatching cancellations, credit notes, direct debits, and returns
- Coordination and scheduling of delivery dates, postponements, and special requirements
- Checking dunning lists as well as monitoring availability and stock levels
- Opening and maintaining customer data in SAP
- Close cooperation with sales management and field sales
- Opening, processing, and tracking of logistical and technical complaints
Our requirements:
- Completed commercial basic training
- At least 3 years of professional experience in a comparable role
- Very good German skills in spoken and written form, as well as good French and English skills
- Good MS Office skills, and initial SAP experience is an advantage
- High assertiveness, independence, and a proactive working style
Our offer:
- Our small and dynamic team lives an open exchange and supports each other in everyday work
- We provide structured onboarding so that you start your new role confidently and well accompanied
- Flexible working hours with flexitime and up to two home office days per week ensure a balanced work-life balance
- You can enjoy shared lunches in the Vetropick staff restaurant at attractive prices
- As an additional treat, we offer fresh fruit monthly
- Free parking spaces are available, and Bülach train station is easily accessible on foot
Are you interested in this exciting new position? Then send us your complete application documents, and we look forward to meeting you in person soon.
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Bülach, CH
