Team Leader Story Management

Zürcher Kantonalbank und ihre Tochtergesellschaften

Zürich

Key information

Publication date:30 October 2025
Workload:100%
Place of work:Zürich

Job summary

Join a dynamic team in Zürich focused on Product and Channel Management. Enjoy a supportive work environment with great benefits.

Tasks

Lead the development of automated customer journeys and sales stories.
Analyze lead performance to make data-driven decisions effectively.
Manage daily operations, collaborating closely with various departments.

Skills

Degree in Business, Marketing, or similar; experience in customer journey management.
Strong analytical skills with a data-driven decision-making approach.
Excellent communication skills in German and English, C1 level.

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80% - 100% | Product and Channel Management | Zurich | Experienced Professionals with Personnel Responsibility

As a Team Leader Story Management, you take responsibility for a team specialized in the development, optimization, and quality assurance of automated customer journeys and sales stories. Your goal is to ensure optimal customer communication and efficient sales support through data-driven approaches and structured processes.

Your tasks

Implementation and management of automated customer journeys and sales stories as well as prioritization and distribution of leads
Monitoring and analysis of lead performance to make data-driven decisions
Dynamic control of sales, care, and retention activities to optimally utilize sales capacities
Identifying and avoiding potential conflicts by analyzing target group selections and sales stories
Developing and implementing prioritization rules to ensure targeted customer communication
Regularly reviewing sales stories for coherence, customer experience, and performance
Operational management of daily business and close collaboration with internal interfaces such as sales, marketing, client analytics
Requirement specification for tool developments (e.g., BSI.CX)
Leadership, motivation, and development of the team

Your profile

Completed studies in business administration, marketing, business informatics, or a comparable field
Several years of experience in customer journey management, lead management, CRM, or data-driven sales control, ideally in the banking environment
Experience in developing and optimizing automated processes and tools for customer communication (experience with BSI is an advantage)
Knowledge in data analysis, quality assurance, feedback management, and performance analysis
Familiarity with monitoring and reporting tools as well as understanding of sales processes and resource management
Strong analytical skills and affinity for data-driven decisions
Strong communication skills and ability to explain complex topics clearly
Very good German and English skills (at least C1)

Our offer

The opportunity to strategically shape and contribute value every day with a great team
A culture of appreciation and continuous (further) development – personally, technically, and professionally
We offer freedom for autonomous decisions and co-creation
Access to internal and external networks and mentoring programs (e.g., our Talent Community, Queers & Peers, Women's Network, "Mensch" Network, and others)
Attractive overall package, which besides an attractive base salary and variable compensation offers many benefits and discounts (sports, leisure, childcare, health insurance, and many more…)
Your colleagues and stakeholders are all in the same building, at home office, or in the building across the street – without time difference

Denise Kohler
is happy to help you.
Phone: 044 292 30 59