Customer Care Manager 60-80%

Customer Care Manager (m,f,d) 80%

READY FOR A NEW ADVENTURE?

Support our team in the bilingual daycare organization Akidemy!

THIS IS AKIDEMY

Akidemy is an innovative company with a social mission: We make a positive contribution every day for new generations. Our brand-new Akidemy locations are in the greater Zurich area and Winterthur. You can be part of Akidemy's further growth and development from the start. With us, you will find challenging tasks, an international environment, and a unique corporate culture. Excellent development opportunities and lots of fun are part of it!

YOUR AREA OF RESPONSIBILITY

• As a contact person for our customers, you create a smooth and positive customer journey – from the first contact to ongoing support.
• You independently manage and adjust care contracts, ensuring transparent and efficient processes.
• You are responsible for contract management with the respective municipalities.
• With your eye for detail, you control the entire invoicing process including debt collection, actively contributing to the company's financial stability.
• You are the power user and contact person for our daycare software.
• You support the daycare management in occupancy planning of our daycares and help ensure smooth implementation.

WHAT WE EXPECT

• You have a commercial basic education or many years of professional experience as a daycare manager.
• As a winning personality, you are service-oriented, flexible, resilient, and ready to take responsibility.
• You have extensive experience dealing with numbers and Excel spreadsheets as well as solid knowledge of the MS Office suite and a strong affinity for digital tools.
• Fluent German and very good English skills, both spoken and written, characterize you.
• An inspiring work environment where professionalism and humanity go hand in hand.
• A respectful, family-like atmosphere with a lived informal culture.
• A varied activity with plenty of creative freedom and the opportunity to take responsibility and contribute your own ideas.
• 6 weeks of vacation per year based on a 40-hour week – for a healthy balance between work and private life.
• An international, motivated team that values fun at work and also ensures joint activities are not neglected.

Sounds exciting?

Then become part of Akidemy and help shape the future with us!

We look forward to your application with CV and cover letter to:

Ms. Dilara Göktas, HR Manager