Customer Service Employee 20% (m/f/d)

Publication date:16 December 2025
Workload:20%
Place of work:Yverdon

Job summary

Join Manor SA as a 20% Customer Service Collaborator in Yverdon! Be part of our dynamic team, enhancing the shopping experience.

Tasks

Handle customer inquiries and complaints with ease and efficiency.
Provide expert advice on our product range and services online and offline.
Process online orders via tablet, ensuring a seamless shopping experience.

Skills

Experience in retail or customer service is preferred, with strong communication skills.
Ability to manage high customer traffic while maintaining composure.
Fluency in French and knowledge of another national language is a plus.

Is this helpful?

About the job

Yverdon | Part-time 20% | Fixed term | Immediately until 31/12/2025 |

Customer Service Employee 20% (m/f/d)

Every visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our stores. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our team in the Customer Service area, we are looking immediately, for a fixed term until 31/12/2025, at the Yverdon site, for a motivated and committed person for the position of Customer Service Employee, 20%.

Your responsibilities
- You handle customer requests and complaints and quickly and easily find solutions.
- You provide comprehensive and competent advice regarding assortment and service, covering both our offline and online offerings.
- You enter orders for our customers on a tablet in the online shop, thus offering a unique and complete shopping experience.
- You are the contact person for complaints and returns in the online shop.
- You are an expert regarding our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or the commercial sector.
- You have experience in a similar role, preferably within a Customer Service department.
- You are a communicative person and enjoy being in contact with different categories of people.
- You are able to manage a high volume of customers and maintain an overview even in the busiest situations.
- You enjoy working in a team and value a neat appearance and exemplary behavior.
- You have good computer skills and use common Office applications with ease.
- You speak French fluently and preferably have knowledge of another national language.
- You have a clean debt collection register extract and a clean criminal record extract.

Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of about 60%. The company employs around 6,800 people in total and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.