F&B Coordinator (M/F/X) - Fixed-term Contract

About the job

Company Description

Fairmont Hotels and Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in preparation, in 30 countries around the world, stretching from the beaches of Hawaii to the preserved national parks of Canada, through the heart of London and the deserts of the United Arab Emirates.

Fairmont Le Montreux Palace:

Located on the shores of Lake Geneva and facing the magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a distinguished hotel establishment, a member of the Accor group, the Fairmont brand, and affiliated with Swiss Deluxe Hotels. Possessing an incomparable worldwide reputation characterized by 236 luxurious rooms and suites and a highly refined gastronomic experience, the Fairmont Le Montreux Palace hotel is truly an enchanting place. Its six restaurants and bars offer a wide choice of delights that will satisfy the most demanding palates. The Montreux Jazz Café is the must-visit spot to vibe to the rhythm of the Festival 365 days a year in the magical setting of the Fairmont Le Montreux Palace, MP’s Bar & Grill is a high-end restaurant with a relaxed atmosphere specializing in grilled dishes unmatched in the region, and Funky Claude’s Bar is the undisputed place to land late into the night to enjoy an incredible lineup of traditional and exclusive cocktails to the beat of the best live scene in town. Fairmont Le Montreux Palace also specializes in hosting congresses, meetings, and seminars. The Fairmont Spa is a 2000 m² wellness area dedicated to fitness, relaxation, and beauty.

Job Description

At Fairmont Le Montreux Palace, the art of dining goes beyond flavors and exquisite dishes. As an F&B Coordinator, you will play a key role in managing and organizing the various food and beverage outlets, ensuring that every detail is taken care of to offer a unique and special experience to our guests.

You will be the essential link between the kitchen, dining, and management teams, ensuring smooth operations and adherence to the highest standards. Equipped with excellent organizational and interpersonal skills, you will oversee events, coordinate reservations, and ensure that guest expectations are exceeded.

If you are passionate about hospitality, have an eye for detail, and want to be part of a dynamic team that transforms every meal into a special moment, this position is for you!

Summary of Responsibilities:

Under the responsibility of the F&B Director, the essential duties and functions of the position include, but are not limited to:

• Consistently provide professional, friendly, and engaging service
• Coordinate and provide administrative support for food and beverage outlets
• Be an operational support on outlets and events as necessary and depending on the seasonal aspect of the activity
• Act as a liaison between all food and beverage departments to keep them informed of daily updates and changes
• Be responsible for writing, translating, and printing menus for restaurants, bars, and In Room Dining
• Participate in meetings of the banquets/breakfast and F&B departments
• Communicate all F&B-related information to other hotel departments
• Monitor and manage TripAdvisor reviews for the restaurants
• Handle requests from small groups in outlets (without rooms) by negotiating all contract details with clients representing the hotel’s interests
• Optimize the occupancy of all F&B spaces (banquet and conference rooms and restaurants)
• Be responsible for reservations for restaurants, bars, Sunday brunches, and on-site reception
• Be present at all Sunday brunches and be in charge of welcoming guests as well as following up on satisfaction and personalized requests
• Manage reservations and follow-up of internal department guests (musicians, artists, providers, guest chefs, etc.)
• Be responsible for special F&B offers (Valentine’s Day, Easter, year-end celebrations, etc.)
• Create various marketing documents for the F&B department in collaboration with the Marketing Manager (menu support, flyers, promotional documents, etc.) as well as follow up on outlet promotions
• Assist in organizing F&B events (Hot Summer Night, special brunches, year-end festivities, special evenings)
• Ensure the update of various internet supports
• Establish comparative analyses and financial reporting for restaurants, bar, and brunch
• Be able to prepare a financial study upon request from F&B management
• Be at all times an operational support for activity peaks or various hotel events
• May be required to represent food and beverage management at internal meetings
• Commit to the quality of service, discretion, and perfect honesty
• Maintain a professional attitude, be smiling, and remain calm at all times
• Respect ergonomic work standards, health & safety rules, hygiene, and sanitary prescriptions
• Respect the policies, procedures, and service standards of the department and company
• Perform any other assigned tasks

Qualifications

• Previous experience in administration and food and beverage in hospitality
• Experience in 4* or 5* hotels is an asset
• Diploma from a hotel school is an asset
• Fluency in French and English
• Knowledge of German is an asset
• Particularly responsible, reliable, precise, and flexible
• Ability to work in a close-knit team, under pressure, and solve problems
• Knowledge of PMS (Property Management System) and Microsoft Windows applications
• Knowledge of InDesign software is an asset

Physical requirements of the position (include but are not limited to):

• Constant: standing and walking throughout the work period
• Frequent: sitting throughout the work period
• Occasional: lifting and carrying loads
• Occasional: bending, kneeling, pushing, pulling, and walking
• Occasional: climbing up or down stairs and ramps

Additional Information

VISA REQUIREMENTS

To work in Switzerland, the candidate must possess a Swiss work permit or be from an EU-17 or EU-8 European country.

Please note that only applications sent through our recruitment site  https://careers.accor.com/fr/fr  will be considered.

BENEFITS

• Housing possibility depending on availability
• 1 meal per working day (benefit in kind)
• Discounts in various local businesses
• Preferential rates within the Accor Group, at our outlets, and in the Swiss Deluxe Hotels portfolio
• Join us and discover all our other benefits…

Additional Information

Our Values

Respect:
We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:
We celebrate our differences. We support each other and are always united.​

Integrity:
We build trust through mutual respect and authenticity.​

Empowerment:
We have the power to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:
We build authentic connections and cherish every opportunity to make those around us feel special.​

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits:
Join our team and enjoy a range of exclusive benefits for colleagues, including free upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness, as well as additional luxuries to enhance your experience. We believe it is important to take care of our team, ensuring that your hard work is rewarded with exceptional benefits.