CH Media Holding AG
Aarau
10 hours ago
Clerk: Ticketing (a) 80 - 100 %
- 07 February 2026
- 80 – 100%
- Aarau
Job summary
Join our dynamic team in customer service, where we handle inquiries! Enjoy a supportive work environment with opportunities for growth.
Tasks
- Process and respond to incoming customer inquiries in CRM and ticket systems.
- Address subscription, delivery, and billing questions with clarity.
- Ensure friendly and customer-focused communication at all times.
Skills
- Experience in customer service or written communication is essential.
- Strong writing skills and a motivated, team-oriented personality.
- Familiarity with ticket and CRM systems, preferably Salesforce.
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About the job
In this diverse job
- you process and answer incoming customer inquiries in the CRM and ticket system
- you clarify concerns regarding subscriptions, newspaper deliveries, digital services, invoices, and general questions
- you ensure friendly, precise, and customer-oriented communication
- you document all cases cleanly, comprehensibly, and structured in the system
- you work closely with 1st and 2nd level support to ensure efficient solutions
- you support the optimization of our customer service processes
and actively contribute to high service quality and customer satisfaction
You will succeed here if
- you have experience in customer service or written customer communication and possess strong writing skills
- you are a motivated, likeable, and team-oriented personality characterized by high commitment, flexibility, and quick comprehension
- you are confident in handling ticket and CRM systems (Salesforce is an advantage)
- you work in a structured, independent, and quality-conscious manner
- you remain efficient and solution-oriented even with a high volume of inquiries
- you can document cases clearly and comprehensibly
- you ideally have basic knowledge of subscription processes
D(a)iversity
David Frei
Head Talent Acquisition & Employer Branding
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.
